Extended Stay America - Richmond - Glen Allen - Short Pump

Louis 

on Expedia

3 years ago

We are 86 years of age and were put in a third floor room with no working elevator. One washcloth, one hand towel and one bath towel for two people! Only one clean coffee cup, one cereal bowl in cabinet. No clean tableware and dishwasher contained dirty dishes! Won't be staying here again! Should receive a refund! 

Anonymous 

on Expedia

3 years ago

Awful In room kitchen had no dishes, no coffee pot or hairdryer. Had to take own trash out, no clean towels, stool smeared on the stairwell, puke in the parking lot, gym was closed and breakfast was packaged oatmeal or grits and weak coffee 

radwan 

on Expedia

3 years ago

One staff member was rude and unprofessional. They do not let you see the room. They said you cannot get refund after you sign and you don’t like the room as you see it before you decide to stay. I would not recommend. Going to a hotel is better I think. But rudeness of a staff member who is a woman of black color depressed me. 

obrian 

on Expedia

3 years ago

Horrible showed up for reservations and no one was there to let me in 8 of us sat outside at midnight after a long day of driving to recieve no service had to find somewhere else to stay at 1 o clock in the morning 

Anonymous 

on Expedia

3 years ago

All the dishes were dirty and in the dishwasher, the towel on the kitchen counter was not clean, the dining table was sticky and crumbs and dirt on the floor. Elevator was out of service. Manager seems to be unavailable each time I call. 

christina 

on Expedia

3 years ago

The power was out , we had blood stains on our sheets. Nobody came to at least give us fresh towels , according to the front desk the manage was gonna give us some compensation or reimbursement and after this day I have still yet to receive anything. We needed basic towel and there was fresh ones .