This profile has been claimed by the business owner or representative.
Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was courteous but the building and room was reminiscent of a halfway house.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We’re glad to know our staff made a positive impression. However, we’re truly sorry the condition of the property fell short of your expectations. Your comments are important as we continue making updates to improve both the comfort and appearance of our rooms. We hope you’ll consider giving us another opportunity in the future. Sincerely, Hotel Management
There was no breakfast choices other than a nutrigrain bar. The bedroom bathroom door was in poor condition. The door to the room didnt lock all the time. No conditioner Staff was really nice though.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are glad you found our team pleasant and helpful, though we regret that several aspects of your stay did not meet expectations. Your comments regarding breakfast variety and room maintenance have been noted and will be shared with management for review and improvement. We truly value your input and hope you will give us another opportunity to provide a more comfortable and satisfying experience. Sincerely, Hotel Management
Quite
Business response:
Dear Antonio, Thank you for sharing your feedback about your stay at Extended Stay America. We’re glad to hear you found your stay calm and peaceful, and that you were able to relax comfortably. Your comments are greatly appreciated, and we look forward to welcoming you back for another enjoyable visit soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 3.4 star rating with 2,072 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.