Extended Stay America - Richmond - Hilltop Mall

Business response:

Dear Guest, We are thrilled you had an excellent stay at Extended Stay America, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re so glad you had a comfortable stay. That’s exactly what we aim for! It’s wonderful to know your visit left such a positive impression. At Extended Stay America, we’re committed to providing a welcoming and relaxing experience for every guest. Thank you for sharing your feedback, and we look forward to having you back again for another enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re so glad to hear that everything went well during your stay! It’s always rewarding to know our guests had a smooth and comfortable experience. At Extended Stay America, we strive to make every visit enjoyable and hassle-free. Thank you for sharing your feedback, and we look forward to welcoming you back for another pleasant stay soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Your satisfaction is our top priority; therefore, we regret any inconvenience you experienced due to the parking fee. We will continue to work diligently to provide excellent service and value to our guests, and we hope you will give us another opportunity to exceed your expectations in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We are pleased to learn that your experience at Extended Stay America was positive. It is gratifying to know that our staff made a favorable impression. We look forward to the opportunity to welcome you back during your next visit. Sincerely, Hotel Management