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Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was great staff very helpful and friendly
Business response:
Dear Guest, We’re thrilled to hear you had a wonderful stay and that our team made such a positive impression! It’s always rewarding to know our efforts to create a welcoming and supportive environment are appreciated. At Extended Stay America, providing attentive and friendly service is a top priority. Thank you for sharing your experience, and we look forward to welcoming you back again soon for another enjoyable visit. Sincerely, Hotel Management
Great location
Nice clean rooms.
I’m pretty proud
Business response:
Dear Guest, We are thrilled you had an excellent stay at Extended Stay America, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us. Sincerely, Hotel Management
Good accommodations. I would stay here again
Business response:
Dear Guest, We’re so glad you had a comfortable stay. That’s exactly what we aim for! It’s wonderful to know your visit left such a positive impression. At Extended Stay America, we’re committed to providing a welcoming and relaxing experience for every guest. Thank you for sharing your feedback, and we look forward to having you back again for another enjoyable visit. Sincerely, Hotel Management
Everything was good
Business response:
Dear Guest, We’re so glad to hear that everything went well during your stay! It’s always rewarding to know our guests had a smooth and comfortable experience. At Extended Stay America, we strive to make every visit enjoyable and hassle-free. Thank you for sharing your feedback, and we look forward to welcoming you back for another pleasant stay soon. Sincerely, Hotel Management
Staff is very friendly and helpful my wife and I enjoy staying in this hotel
First of all, in terms of cleanliness, this hotel is in very poor condition. From the moment you arrive, you are hit with a strong, unpleasant smell—like an old, poorly maintained, and unsanitary property, mixed with odors of marijuana and other strange smells throughout the building. The staff, however, was very kind; we were greeted by Amanda, who was friendly, welcoming, and professional. When we entered the first room, we had to leave immediately because the smell was unbearable—a mix of food, dirt, humidity, and other u... read more
Business response:
Dear Guest, We truly appreciate you taking the time to share your detailed feedback. We’re pleased to hear that Amanda and our team provided a warm and professional welcome, and that our location and parking were convenient for your stay. At the same time, we regret that the overall condition and cleanliness of the property did not meet expectations. We understand how much this can impact your experience, and your comments have been shared with our leadership team to support improvements and greater attention to overall upke... read more
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 3.4 star rating with 2,183 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.