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Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They offer breakfast they only have coffee and bread and protein bars
Business response:
Dear Guest, Thank you for selecting Extended Stay America for your accommodation needs. We hope you had a pleasant stay overall. We also value your feedback regarding our breakfast offerings. Please be assured that we will carefully consider your feedback as we strive for continuous improvement. We look forward to the opportunity to welcome you back in the future. Sincerely, Hotel Management
Very good for needs!
Very good price for a temporary stay
Business response:
Dear Guest, Thank you for your feedback. We are glad you had an awesome experience and truly appreciate you choosing to stay with us. It is always rewarding to know when a guest enjoys their visit. We would be delighted to welcome you back again soon to Extended Stay America. Sincerely, Hotel Management
Good
Business response:
Dear Guest, We are pleased to learn that you had a wonderful stay at Extended Stay America and appreciate your positive feedback. It was our privilege to accommodate you, and we look forward to welcoming you again in the future. Sincerely, Hotel Management
Holiday, solo stay-cay: Brought my food/drinks, personal items, and never left the room! The pot, pan and tableware provided were sufficient. The fact that the lounge chair is a recliner was a kiss from God! I only wish they allowed firesticks to connect to the TV or provided Netflix or something. Two nights might've turned into four!
The staff was courteous but the building and room was reminiscent of a halfway house.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We’re glad to know our staff made a positive impression. However, we’re truly sorry the condition of the property fell short of your expectations. Your comments are important as we continue making updates to improve both the comfort and appearance of our rooms. We hope you’ll consider giving us another opportunity in the future. Sincerely, Hotel Management
There was no breakfast choices other than a nutrigrain bar. The bedroom bathroom door was in poor condition. The door to the room didnt lock all the time. No conditioner Staff was really nice though.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are glad you found our team pleasant and helpful, though we regret that several aspects of your stay did not meet expectations. Your comments regarding breakfast variety and room maintenance have been noted and will be shared with management for review and improvement. We truly value your input and hope you will give us another opportunity to provide a more comfortable and satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 3.4 star rating with 2,147 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.