Extended Stay America - Richmond - Hilltop Mall

Business response:

Dear Guest, Your satisfaction is our top priority; therefore, we regret any inconvenience you experienced due to the parking fee. We will continue to work diligently to provide excellent service and value to our guests, and we hope you will give us another opportunity to exceed your expectations in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We are pleased to learn that your experience at Extended Stay America was positive. It is gratifying to know that our staff made a favorable impression. We look forward to the opportunity to welcome you back during your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are thrilled to hear that you found everything great during your stay at Extended Stay America. Providing a comfortable and enjoyable experience for our guests is our top priority, and it is always rewarding to know that our efforts have made a positive impact. Your kind words motivate our team to continue delivering exceptional service and hospitality. We truly appreciate your feedback and look forward to welcoming you again for another memorable and satis... read more

Business response:

Dear Guest, We are pleased to learn that you had a wonderful stay at Extended Stay America and appreciate your positive feedback. It was our privilege to accommodate you, and we look forward to welcoming you again in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We regret that the condition of the room did not leave a better impression. Our goal is to provide a comfortable and well-maintained environment, and your comments about the room will be shared with our team so improvements can be made. We hope you will consider staying with us again so we can provide you with a much more positive experience. Sincerely, Hotel Management