Extended Stay America - Richmond - Hilltop Mall

Business response:

Dear Juan, Thank you for your kind words regarding our service; you enjoyed your stay and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit here.Sincerely,Hotel Management 

Business response:

Dear J. Valentin, Thank you for staying with us and for your review. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Hotel Management 

Business response:

Thank you for your feed back 

Business response:

Thank you for your survey 

Business response:

Thank you for your review 

Business response:

Dear Laura, We apologize for the inconvenience you encountered upon arrival. We try our best to accommodate our guest's requests; however, there are times when we need to have the room available. We understand your frustration, regret disappointing you with the supplies in the room, and have discussed this with our front desk team for correction. Every member is committed to ensuring our guests have an excellent stay. Please return, and we hope always to serve you for all the fantastic trips! Sincerely,Hotel Management 

Business response:

Thank you for your review 

Business response:

Dear Iain, We're delighted to hear you appreciated the convenience of having a complimentary pan in your room. It's these little extras that can make a stay more comfortable. If you have any other feedback or suggestions for us, please feel free to share. We aim to provide a pleasant experience for all our guests, and your insights help us achieve that. We hope you enjoyed your stay overall and look forward to welcoming you back in the future.Sincerely,Hotel Management