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Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in was quick, easy and efficient. Gentleman who checked us in was very friendly and attentive. Rooms are nice but need some upgrades like the bathtubs have old stains that need to be removed and the faucets fixed and/or upgraded. Keys to the room kept stopping to work and it was a hassle twice. Came back from an event to be told our room was supposed to be empty and had been cleaned out!!! Scary thought because all our stuff was In there! Thankfully the records weee wrong and our stuff was there. Don’t expect much from... read more
Business response:
Dear Virginia, Thank you for connecting with us about your time at our hotel. It is great to know you were pleased with most of your visit. However, we regret that your stay was anything other than perfect. We will discuss your concerns with the appropriate parties to ensure these issues are addressed promptly. Thank you for bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management
The only thing I didn't like about it was it was hard to find for someone out of time
Business response:
Thaks for your review
Business response:
Thank you for your feedback. We will strive to do better
There were food crumbs in the kitchen area. The second person could have a shower, because the water from the tub started to come out to the bathroom floor and kitchen area. There were cigarette butts in the drawer.
Business response:
Dear Parveen, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean and well-maintained room, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope... read more
Business response:
Thank you for your review
Business response:
Thank you for your review
No hair dryer available at the front desk. Very minimal property but staff very capable and friendly.
Business response:
Dear Robert, We are happy your recent experience with us was pleasant and appreciated your comments because it helps us to improve our services. However, please accept our apology that our hotel's amenities did not meet your expectations. In response to your feedback, we will advise our front desk to prepare the stock of supplies so that future guests do not have the same problem. Thank you once more for allowing us to be of service. Considering our helpful staff, we hope to have the pleasure of doing so again on your next v... read more
Business response:
thank you for your kind words
Room was smelly. There was not even a Glass. No hair dryer, floors dirty, carpet full of stains
Business response:
thank you for your review
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 3.4 star rating with 2,072 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.