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Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Need some cleaning, windows need cleaning, parking area need some cleaning
Business response:
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Business response:
Thank you for your survey
Business response:
Thank you for your review
When we checked in, they did not have the king bed room available that we reserved. They said they were overbooked. We ended up with a queen, so that was not desirable. There was only one roll of toilet paper and it was only a 1/4 full and not extra available. Not happy about that.
Business response:
Dear Laura, We apologize for the inconvenience you encountered upon arrival. We try our best to accommodate our guest's requests; however, there are times when we need to have the room available. We understand your frustration, regret disappointing you with the supplies in the room, and have discussed this with our front desk team for correction. Every member is committed to ensuring our guests have an excellent stay. Please return, and we hope always to serve you for all the fantastic trips! Sincerely,Hotel Management
Business response:
Thank you for your review
Nice to get a pan for boiling water with, for free
Business response:
Dear Iain, We're delighted to hear you appreciated the convenience of having a complimentary pan in your room. It's these little extras that can make a stay more comfortable. If you have any other feedback or suggestions for us, please feel free to share. We aim to provide a pleasant experience for all our guests, and your insights help us achieve that. We hope you enjoyed your stay overall and look forward to welcoming you back in the future.Sincerely,Hotel Management
Business response:
Thank You very much for you review
Very clean and nice place
Business response:
Thank you for your review
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 3.4 star rating with 2,147 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.