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Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Older hotel but very clean. Affordable rates. The staff was excellent!
Business response:
Dear Natalie, We appreciate you taking the time to leave feedback regarding your experience at Extended Stay America. We are glad you enjoyed most of your stay and found us to be of great value. Our goal is to provide an exceptional experience for our guests, and we’re glad we hit our mark with our service and clean accommodation. It was a pleasure hosting you, and we look forward to seeing you again on your next visit. Sincerely,Hotel Management
Staff was really nice and helpful. Mattress felt like it had a hole in it, room wasn’t well kept, windows didn’t really lock very well/easily, room had a dingy feel and smell that wouldn’t go away
Business response:
Dear Christopher, thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
Business response:
Thank you for being our guest! We look forward to welcoming you again! Be well and stay safe.
Night staff was friendly
Business response:
Thank you so much! We are not a fancy or pretentious place at all - but we are very friendly and try to be quite accommodating. We are not for everybody, but those that love our place: they love it very much. We are grateful that you recognize how we try to make people feel at home and welcome. Look forward to seeing you again! All the best!
I was very pleased from the moment that I walked into the place. Night manager, he was AWESOME!!! Great attitude, great customer service and a very welcoming attitude. I will return to this location.
Business response:
Thank you so much! We value and appreciate all of our guests and we are so pleased that you felt that way. It was an honor to welcome you and make you feel at home. We look forward to seeing you again! All the best!
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 3.4 star rating with 2,072 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.