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Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
thank you for your kind words
Business response:
Thank you for your kind review
Business response:
Thank you for your great review.
Jobon at front desk was super nice. Very friendly staff.
Business response:
Dear MICHONG, Thank you for your positive feedback on your recent stay at Extended Stay America. We're glad Jobon provided excellent service, and we'll share your kind words with our staff. We prioritize our guests' comfort and welcome you back for another exceptional stay in the future.Sincerely,Hotel Management
Staff was great. Room was acceptable. Coffee with liquid creamer versus powder and light edibles ( granola bars, muffins, quick oatmeal ) was appreciated. We experienced a lot of “guest” noise late into the night and very early in the morning. Can’t entirely blame the property fit that.
Business response:
Dear Dawna, Thank you for reviewing your stay. It is glad to know you had a pleasant time here and enjoyed the services and amenities provided. However, we are sorry for the noise concerns that you pointed out. Our front desk team can handle such issues when made aware of them. We have noted it for your next visit. Please give us a chance to provide you with the flawless stay you deserve on a future trip. Thank you again for your feedback.Sincerely,Hotel Management
Business response:
Thank you for your review
Lucky it was only for a night. No one at front desk when i arrived nor when i checked out. Mariah was very sweet at check in though. Pillows too flat. Bed too firm. Room very spacious. Strong smell of spliff pretty much everywhere. My room was insukated from it, tho. Water pressure strong but notmfrom the shower. I tried pulling/pushing on valve close to no avail. Shower pressure was annoyingly light.
Business response:
Dear Anthony, Thank you for posting your review. Everything our team does is to provide each guest with an exceptional experience, so thank you for taking the time to recognize Mariah’s hard work. We are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the ... read more
The hotel is an extended stay that could use some updating.
Business response:
Dear Dwayne, Thank you for reviewing your stay with us. We regret you were not entirely satisfied with the quality and condition of our accommodations. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. Thank you again, and we look forward to welcoming you back. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 3.4 star rating with 2,072 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.