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Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice people but in a not so nice area. Abandoned mall across the street. Homeless in the area. Parking lot with empty beer cans and trash strewn about. No hangers or cups in the room. Easy to get to and near the highway.
Business response:
Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
I didnt like the stained carpet unsure if it was from blood stains. Moths flying around. Customer service was great though!
Business response:
Thank you for the feedback. We are glad to read you had an overall pleasant experience and that you liked our service. However, we are sorry for the cleanliness issue you experienced in your room. We are taking steps to ensure every detail from first impression at check-in to final check-out will focus on exceptional customer service, and impeccable attention to detail in all areas of our property. Going forward it will show how proud we are to welcome our guests, and we hope to welcome you back soon too! Sincerely, Hotel Ma... read more
No complaints Smooth hassle free check in. Front staff Dipka, Sheema, and Alisha are very personable, courteous, and accommodating. Laundry on site, Pet friendly with grassy area for your fur baby to "potty" . Multiple waste bins with complimentary poop baggies . Quiet and very close to freeway
Business response:
Monica, thank you for making Extended Stay America a part of your travel plans. We are glad you were pleased with our pet-friendly amenities and with the service our associates delivered. It will be our pleasure to share your kind compliments with Dipka, Sheema, and Alisha. Thank you again for your review. We look forward to your next visit! Sincerely, Hotel Management
Liked location, but the reminder of poverty in America is close since Socal Security office is next door. Safety appears to be ok, although I did not see any security guards.
Business response:
Thank you for staying with us and leaving your review. We are glad you had a pleasant stay and that you were happy with our accommodation and amenities. However, we regret any inconvenience you may have had. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 4.2 star rating with 1,197 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.