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Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sink clogged. I stay here as it conveniently located to one of my offices, but they need to do better maintenance. Staff is friendly.
Business response:
We want all of our guests to have an enjoyable time while they are guest. We really appreciate your positive review and constructive feedback. We will use this information to provide a better stay for all of our guests. We look forward to welcoming you back when you return. Fond regards.
Is ok yes the hallway smell like cigartes
Business response:
Thank you so much for the favorable review. We are working hard to make sure that anyone who is smoking indoors is asked to leave. Guest safety is extremely important to us. Moreover, in addition to smoke affecting one's health: it smells bad. We will use your valuable feedback to create a more positive experience for our guests. Thank you so much for staying with us.
Todo bien
Business response:
Raul, thank you for choosing Extended Stay America. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
This is a smooth stay. The front desk is very nice and respond to request promptly.
The location is great with easy access to the freeway.
Business response:
Valerie, thank you for choosing to stay at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
easy location but advertised breakfast was not good and shower was terrible no way could you wash your hair staff was very helpful and changed our room for second night because of noise
Business response:
Antoinette, thank you for taking the time to write a review of our hotel. We are sorry about the issues you experienced during your stay. We were happy that our staff was able to resolve everything to your satisfaction but wanted to apologize for this inconvenience. We understand that every detail matters and assure you that we are working to correct these concerns. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Managemen... read more
Towels were stained. Unpleasant smell in room Good location
Business response:
Luis, on behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable and well maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. Thank you for your feedback and we would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 3.4 star rating with 2,072 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.