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Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was really nice and helpful. Mattress felt like it had a hole in it, room wasn’t well kept, windows didn’t really lock very well/easily, room had a dingy feel and smell that wouldn’t go away
Business response:
Dear Christopher, thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
Business response:
Thank you for being our guest! We look forward to welcoming you again! Be well and stay safe.
Night staff was friendly
Business response:
Thank you so much! We are not a fancy or pretentious place at all - but we are very friendly and try to be quite accommodating. We are not for everybody, but those that love our place: they love it very much. We are grateful that you recognize how we try to make people feel at home and welcome. Look forward to seeing you again! All the best!
I was very pleased from the moment that I walked into the place. Night manager, he was AWESOME!!! Great attitude, great customer service and a very welcoming attitude. I will return to this location.
Business response:
Thank you so much! We value and appreciate all of our guests and we are so pleased that you felt that way. It was an honor to welcome you and make you feel at home. We look forward to seeing you again! All the best!
Sink clogged. I stay here as it conveniently located to one of my offices, but they need to do better maintenance. Staff is friendly.
Business response:
We want all of our guests to have an enjoyable time while they are guest. We really appreciate your positive review and constructive feedback. We will use this information to provide a better stay for all of our guests. We look forward to welcoming you back when you return. Fond regards.
Is ok yes the hallway smell like cigartes
Business response:
Thank you so much for the favorable review. We are working hard to make sure that anyone who is smoking indoors is asked to leave. Guest safety is extremely important to us. Moreover, in addition to smoke affecting one's health: it smells bad. We will use your valuable feedback to create a more positive experience for our guests. Thank you so much for staying with us.
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 3.4 star rating with 2,147 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.