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Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was bare minimum breakfast food or no water and house keeping didn’t come clean my room everyday
Business response:
Jazzie, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the inconvenience you experienced due to the shortage of water. We will review this and make sure we prevent such reoccurrences. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
I liked every aspect and loved the laundry room
disappointed due to smoking , i ask no Smoking and the smell smoke of cigarettes . No bueno ! was my 1st time here at this place .
Business response:
Thank you for choosing our hotel for your stay. We are sorry for the inconvenience you experienced due to the smoke smell in your room. We have strict policies where we prohibit smoking in some areas, so I appreciate you bringing this to our attention to address it appropriately. Thank you for staying with us, and we hope to welcome you once again to our hotel. Sincerely, Hotel Management
Don't bother There wasn't an ice machine. The breakfast was minimal and lame. The water pressure was terrible.
Business response:
Michael, thank you for staying with us. We are disappointed with the issues you had with your room and breakfast. Our goal is to provide an exceptional experience for each of our guests; therefore, we regret not meeting your expectations. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
When we arrived we didn’t have hot water to shower like for 3 hours
Business response:
Marilyn, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had an overall pleasant stay with us. However, we regret any inconvenience you had. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 3.4 star rating with 2,072 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.