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Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was good. Staff was friendly, and helped.
Business response:
We appreciate you writing about your stay at Extended Stay America. Thank you for confirming you had an excellent stay with us and that you were left awed by our courteous associates’ performance. Your compliment is shared with the entire team. Please revisit us when in the area. Sincerely, Hotel Management
Very clean & quiet. Great staff. A enjoyable stay. Thank you.
Business response:
Kyle, thank you for selecting Extended Stay America for your needs. Delivering relaxing accommodations and excellent service is what we strive for, and we thank you for letting us know we could make this happen for you. Please re-visit us when you are in the area. Sincerely, Hotel Management
Wonderful staff. Very kind, friendly. Very clean I enjoyed my stay. Thank you
Business response:
Thank you for the 5-star review of Extended Stay America. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. On behalf of everyone here, we appreciate your recognition and invite you for another visit. Sincerely, Hotel Management
The most average room I’ve ever stayed in This place was extremely average. It wasn’t horrible but it wasn’t great. The staff at the front desk was friendly and welcoming. The bedroom however wasn’t. One of the room keys worked inconsistently. The room had cheap linoleum like floors that were cold and uncomfortable. The beds were small and provided no support. The pillow was barely larger than my head. Bathroom door wouldn’t latch and wouldn’t stay closed. At least the room was clean.
Business response:
Biran, thank you for sharing your review with us. Although you liked our courteous associates, we apologize for not meeting your expectations with regard to your room and the discomfort you had with the bed. Your feedback for the bathroom door has been shared with the maintenance team for review and action. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Not advertised properly. Again not able to cook or even have coffee. Also breakfast was supposed to be served until 10AM and they took everything thing in at 9:40AM. Wouldn’t even let us have a cup of coffee
Business response:
Thank you for taking the time to review your stay. We are sorry for the inconvenience you had at the time of breakfast. We will share your concerns with the appropriate team so that corrective actions can be taken. Again, we are very sorry for the problems you encountered. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 3.4 star rating with 2,147 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.