This profile has been claimed by the business owner or representative.
Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice location. .Breakfast could be better .Staff are very accommodating.
Business response:
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed our ideal location. We value your feedback and look forward to welcoming you all back soon. Sincerely, Hotel Management
Everything was good to me I will be back soon to stay again
Business response:
Demetria, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Great and dog friendly! I love this place because it is dog friendly no matter the size of you dogs. And i love the in room kitchenette. And the fact that they supply everything you need as far as dishes, siverwear, pots. Pans, toaster, coffee maker. They really try to accommodate you best they can. Not to mention they will give you coffee to make. It's a great place. I take my dogs around 4th of July to keep them from all the stupid noise in the neighborhood I live in.
Business response:
Jermond, thank you for your recent stay at Extended Stay America and for bringing along your furry friend! It's nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you once again for your terrific feedback. We hope to welcome you and your pet back soon. Sincerely, Hotel Management
Even though we didn't have pets, I like the solid floors because I know they are cleaner than any carpet. However, shower curtain was falling off, the bathroom vanity is so small there is no place to put toiletries, and the single chair was so uncomfortable I ended up sitting on the bed. The TV doesn't even have a guide or menu so you can only randomly scroll through all channels.
Business response:
Thank you for reviewing your stay at Extended Stay America. Although from your rating, it seems you had an overall pleasant stay, we apologize for the issues you encountered in your room. We will share your comments with the appropriate teams to ensure a better experience going forward. Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Kenny deserves a raise and higher position Location is great some of the staff was a delight while others were mean, rude and disrespectful to certain people I’ve noticed. I am enjoying my stay but at times feel nervous and unwelcome by guest service staff.
Business response:
Thank you for your review. We are happy you like our convenient location, and your overall experience with our staff is pleasant, especially Kenny. However, we regret some of our associates are not up to the task of providing exceptional service. We will share your comments with the team so that this does not repeat. We want you to have a pleasant stay, so please let us know at the front desk if there is anything we can do to make your stay better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 3.4 star rating with 2,147 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.