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Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The most average room I’ve ever stayed in This place was extremely average. It wasn’t horrible but it wasn’t great. The staff at the front desk was friendly and welcoming. The bedroom however wasn’t. One of the room keys worked inconsistently. The room had cheap linoleum like floors that were cold and uncomfortable. The beds were small and provided no support. The pillow was barely larger than my head. Bathroom door wouldn’t latch and wouldn’t stay closed. At least the room was clean.
Business response:
Biran, thank you for sharing your review with us. Although you liked our courteous associates, we apologize for not meeting your expectations with regard to your room and the discomfort you had with the bed. Your feedback for the bathroom door has been shared with the maintenance team for review and action. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Very clean & maintained property. The staff is excellent. Very friendly, kind & professional. Thank you!
Business response:
Thank you for choosing Extended Stay America for your recent visit. We are glad to know you enjoyed your stay, liked our well-maintained property, and our friendly staff. It was a pleasure hosting you, and we look forward to seeing you in the future. Sincerely, Hotel Management
Very kind, friendly & professional staff. Very clean properly.
Business response:
Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite clean, and the staff friendly and professional. Thank you again for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 3.4 star rating with 2,072 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.