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Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My husband checked in prior to me. When I arrived I just needed to pick up the extra key which was hassle free. The gentleman was very friendly. Elevators were quite dirty (walls and floors). Definitely needs a good scrubbing. Initial appearance of the 2nd floor was ok. Different arrays of odors but that would be expected due to the kitchens provided in each room resulting in different types of food being cooked. The biggest issue I had was with the smoky-cigarette like smell. For being a non smoking room and floor the odor ... read more
Business response:
Randi, thank you for evaluating your stay with us. Please accept our apologies for the cleanliness and odor issues you encountered in your room. We have discussed your feedback with our housekeeping team, and we're working with them to tighten our procedures to make sure that our protocols are being followed thoroughly. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Business response:
Allan, thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Rance, thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management
The staff were super friendly but what I didn’t like was the carpet being dirty in the lobby and in the hallways leading to the front of our room door. The coffee and breakfast area was dirty. Inside the elevators hashansprints (up high so kids couldn’t of done it), smudged and not a pleasant smell. This hotel could use better cleansing.
Business response:
Kellee, thank you for being our guest. We're glad to know you were pleased with the service provided by our associates, but we're sorry for the cleanliness issues you encountered while you were here. Please be assured that we have discussed your observations with our housekeeping team to be more diligent with our efforts moving forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Excellent employees and great Customer Service I come often because I'm a travel nurse I always get great service from your staff they make me feel welcome they all have smiles when I come in great great customer service all of your staff are very professional they make me come back because of how professional they are and I come back every week keep up the great work extended stay employees in Richmond Ca
Business response:
Latoya, we want to extend our sincere gratitude for taking the time to review your stay at Extended Stay America. We are happy to read about your fantastic stay and the excellent service you received. We are fortunate to have a team that understands the true meaning of hospitality and simply wants you to have the best stay possible. Thank you for making us your home away from home and for the recommendation. We look forward to your future stay. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management
Business response:
Erika, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Hilltop Wonderful service, comfortable room. We were pleased. Only negative is no ice macine, but there is an ice tray
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Please note, as we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 4.2 star rating with 1,197 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.