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Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Kenny deserves a raise and higher position Location is great some of the staff was a delight while others were mean, rude and disrespectful to certain people I’ve noticed. I am enjoying my stay but at times feel nervous and unwelcome by guest service staff.
Business response:
Thank you for your review. We are happy you like our convenient location, and your overall experience with our staff is pleasant, especially Kenny. However, we regret some of our associates are not up to the task of providing exceptional service. We will share your comments with the team so that this does not repeat. We want you to have a pleasant stay, so please let us know at the front desk if there is anything we can do to make your stay better. Sincerely, Hotel Management
Everything was good. Staff was friendly, and helped.
Business response:
We appreciate you writing about your stay at Extended Stay America. Thank you for confirming you had an excellent stay with us and that you were left awed by our courteous associates’ performance. Your compliment is shared with the entire team. Please revisit us when in the area. Sincerely, Hotel Management
Very clean & quiet. Great staff. A enjoyable stay. Thank you.
Business response:
Kyle, thank you for selecting Extended Stay America for your needs. Delivering relaxing accommodations and excellent service is what we strive for, and we thank you for letting us know we could make this happen for you. Please re-visit us when you are in the area. Sincerely, Hotel Management
Wonderful staff. Very kind, friendly. Very clean I enjoyed my stay. Thank you
Business response:
Thank you for the 5-star review of Extended Stay America. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. On behalf of everyone here, we appreciate your recognition and invite you for another visit. Sincerely, Hotel Management
Not advertised properly. Again not able to cook or even have coffee. Also breakfast was supposed to be served until 10AM and they took everything thing in at 9:40AM. Wouldn’t even let us have a cup of coffee
Business response:
Thank you for taking the time to review your stay. We are sorry for the inconvenience you had at the time of breakfast. We will share your concerns with the appropriate team so that corrective actions can be taken. Again, we are very sorry for the problems you encountered. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 3.4 star rating with 2,072 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.