This profile has been claimed by the business owner or representative.
Extended Stay America - Richmond - W. Broad Street - Glenside - North
- Hotels
- Richmond, VA
About this business
Location details
6807 Paragon Pl., Richmond, VA, 23230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dirty and noisy
Cockroaches
I was why I didn’t have room service
Business response:
Dear Guest, We genuinely appreciate your stay with us at Extended Stay America. Please note that regular housekeeping is provided on a weekly basis; however, additional cleaning services are available anytime upon request for a nominal fee. We apologize if this was not communicated clearly during your stay. Please don’t hesitate to reach out if you need further assistance. We look forward to welcoming you again soon! Sincerely, Hotel Management
The bed was extremely uncomfortable, and the shower did not have any safety bars to prevent falling!
Business response:
Dear Guest,Thank you for taking the time to share your experience. We are truly sorry that your stay was not as comfortable or secure as it should have been. Guest well-being is a priority, and your feedback is important in helping us address areas that need attention. We will review these matters with our team to ensure improvements are made. We appreciate your comments and hope to serve you better in the future.Sincerely,Hotel Management
This hotel was filthy, had to keep socks on during stay and throw them away when leaving. Will not stay here again
Business response:
Dear Guest, We sincerely apologize for the cleanliness issues you encountered during your stay. This is not the standard we aim to uphold, and we will address your concerns with our housekeeping team immediately. We appreciate your feedback and hope you'll consider giving us another chance to provide a better experience at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - W. Broad Street - Glenside - North
How is Extended Stay America - Richmond - W. Broad Street - Glenside - North rated?
Extended Stay America - Richmond - W. Broad Street - Glenside - North has a 3.7 star rating with 1,135 reviews.
When is Extended Stay America - Richmond - W. Broad Street - Glenside - North open?
Extended Stay America - Richmond - W. Broad Street - Glenside - North is open now. It will close tomorrow at 12:00 a.m.