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Extended Stay America - Richmond - W. Broad Street - Glenside - North
- Hotels
- Richmond, VA
About this business
Location details
6807 Paragon Pl., Richmond, VA, 23230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor quality This hotel is very poor quality. It smells bad and the service is poor.
Business response:
Dear Guest, Thank you for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concern you described with your suite's cleanliness and upkeep. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to assist you. Please revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel ... read more
I was extremely disappointed with what they call a breakfast. Coffee tastes like hot brown water.
Business response:
Dear John, We sincerely apologize that our breakfast did not meet your expectations. We understand how important a quality breakfast is to start the day right, and we regret that we fell short. Your feedback will be shared with our team as we continuously work to improve our offerings. We appreciate your input and hope to provide a better experience in the future. Sincerely, Hotel Management
Terrible experience. I came into town and stayed at the hotel with my son who goes to school at University of Richmond. The hotel room had a terrible odour, it was very noisy (people yelling at all hours of the day) and on Saturday there were 4 police cars covering the front entrance. When I asked the front desk about what was going on they could not and would not disclose what was going on. I feared for our safety and pushed items in front of the door when we were asleep. I complained numerous times to the front desk and th... read more
Business response:
Dear Wayne, We appreciate you choosing to stay with us and regret that your experience fell short of expectations. Providing a comfortable and welcoming environment is important to us, and we are sorry that the concerns during your visit left you feeling uneasy. While we regret the lack of clarity provided by our team, guest well-being remains a top priority, and we take feedback like yours seriously. Your comments will be shared with our associates as we work to improve communication and overall service. We value your persp... read more
No one was at the front desk. Waited for someone to come for over 30 minutes
Business response:
Dear Tonya, Thank you for sharing your feedback. We sincerely apologize for the wait you experienced at the front desk during your check-in. This is certainly not the level of service we aim to provide, and we understand how frustrating it must have been. Please know that your concerns will be addressed with our team to ensure this does not happen in the future. We appreciate your patience and hope to have the opportunity to welcome you again for a more seamless experience.Sincerely,Hotel Management
Have us wrong room. We booked a month ago two beds. The overbooked and only had a room with one bed and a sofà. We found some cockroaches in room. Microwave was dirty and refrige was dirty. First staff member was not help ful. The other staff member was wonderful and we told her the next day we would be checking out and stating somewhere else. She refunded our money and was sorry we were not happy.
Business response:
Dear Leslie,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the room mix-up and the cleanliness issues you encountered. This is not the standard we aim to provide, and we understand how frustrating this must have been, especially after booking in advance. We are glad to hear that a staff member could assist and offer a refund, but we regret that your stay was impacted so negatively. Your feedback will help us address these concerns with our team, and we hope you will cons... read more
Front desk clerk said I had no reservation.. made reservation by 12 but didn’t arrive until about 6 so reservation should have been showing. I had to pay extra unexpected money which took away from my budget for something else. The property was ok but the clerk after being shown by my email and Expedia that the reservation was confirmed was not helpful and unapologetic. I deserve a free nights stay for the disturbing and upsetting and unexpected inconvenience!!!!
Business response:
Dear Pamela,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Richmond - W. Broad Street - Glenside - North
How is Extended Stay America - Richmond - W. Broad Street - Glenside - North rated?
Extended Stay America - Richmond - W. Broad Street - Glenside - North has a 3.7 star rating with 1,135 reviews.
When is Extended Stay America - Richmond - W. Broad Street - Glenside - North open?
Extended Stay America - Richmond - W. Broad Street - Glenside - North is open now. It will close tomorrow at 12:00 a.m.