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Extended Stay America - Richmond - W. Broad Street - Glenside - North
- Hotels
- Richmond, VA
About this business
Location details
6807 Paragon Pl., Richmond, VA, 23230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was why I didn’t have room service
Business response:
Dear Guest, We genuinely appreciate your stay with us at Extended Stay America. Please note that regular housekeeping is provided on a weekly basis; however, additional cleaning services are available anytime upon request for a nominal fee. We apologize if this was not communicated clearly during your stay. Please don’t hesitate to reach out if you need further assistance. We look forward to welcoming you again soon! Sincerely, Hotel Management
The bed was extremely uncomfortable, and the shower did not have any safety bars to prevent falling!
Business response:
Dear Guest,Thank you for taking the time to share your experience. We are truly sorry that your stay was not as comfortable or secure as it should have been. Guest well-being is a priority, and your feedback is important in helping us address areas that need attention. We will review these matters with our team to ensure improvements are made. We appreciate your comments and hope to serve you better in the future.Sincerely,Hotel Management
This hotel was filthy, had to keep socks on during stay and throw them away when leaving. Will not stay here again
Business response:
Dear Guest, We sincerely apologize for the cleanliness issues you encountered during your stay. This is not the standard we aim to uphold, and we will address your concerns with our housekeeping team immediately. We appreciate your feedback and hope you'll consider giving us another chance to provide a better experience at Extended Stay America. Sincerely, Hotel Management
Poor quality This hotel is very poor quality. It smells bad and the service is poor.
Business response:
Dear Guest, Thank you for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concern you described with your suite's cleanliness and upkeep. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to assist you. Please revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel ... read more
I was extremely disappointed with what they call a breakfast. Coffee tastes like hot brown water.
Business response:
Dear John, We sincerely apologize that our breakfast did not meet your expectations. We understand how important a quality breakfast is to start the day right, and we regret that we fell short. Your feedback will be shared with our team as we continuously work to improve our offerings. We appreciate your input and hope to provide a better experience in the future. Sincerely, Hotel Management
Terrible experience. I came into town and stayed at the hotel with my son who goes to school at University of Richmond. The hotel room had a terrible odour, it was very noisy (people yelling at all hours of the day) and on Saturday there were 4 police cars covering the front entrance. When I asked the front desk about what was going on they could not and would not disclose what was going on. I feared for our safety and pushed items in front of the door when we were asleep. I complained numerous times to the front desk and th... read more
Business response:
Dear Wayne, We appreciate you choosing to stay with us and regret that your experience fell short of expectations. Providing a comfortable and welcoming environment is important to us, and we are sorry that the concerns during your visit left you feeling uneasy. While we regret the lack of clarity provided by our team, guest well-being remains a top priority, and we take feedback like yours seriously. Your comments will be shared with our associates as we work to improve communication and overall service. We value your persp... read more
Frequently asked questions about Extended Stay America - Richmond - W. Broad Street - Glenside - North
How is Extended Stay America - Richmond - W. Broad Street - Glenside - North rated?
Extended Stay America - Richmond - W. Broad Street - Glenside - North has a 3.7 star rating with 1,142 reviews.
When is Extended Stay America - Richmond - W. Broad Street - Glenside - North open?
Extended Stay America - Richmond - W. Broad Street - Glenside - North is open now. It will close tomorrow at 12:00 a.m.