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Extended Stay America - Richmond - W. Broad Street - Glenside - North
- Hotels
- Richmond, VA
About this business
Location details
6807 Paragon Pl., Richmond, VA, 23230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The night front desk agent was very friendly and accommodating! I however had the worst experience I have ever had at an hotel feom day one. When I checked in a male front desk agent showed me my room I then accepted conditions and he gave me my keys. I then left to go grocery shopping came back to discover that my room had been occupied by another customer. So I was issued another room. Then for the next 4 days I had to keep getting my card programmed because it would work and I never put it near my phone. And to top it off... read more
Business response:
Dear Crystal, Thank you for choosing our hotel during your recent visit to Richmond. We always aim to provide every guest with the excellent experience expected of us, so it is disheartening to read that your disappointment outweighs your satisfaction while staying with us. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust a... read more
Disappointed in check-in. Was informed there would be Veterans Day discount but the front desk wouldn’t acknowledge it. Charged me additional for a service animal.
Business response:
Dear Evan, Thank you for sharing your feedback! We sincerely apologize for any confusion during your check-in and appreciate your patience. Our commitment to service includes honoring applicable discounts and respecting service animals without additional charges. We regret if there was any oversight in this regard. Please reach out to us directly with your reservation details so we can address this matter promptly and ensure a more seamless experience in the future. Thank you for bringing this to our attention, and we apprec... read more
The elevator is not working and there is no breakfast only a muffin and coffee. The property has limited pots and utensils. I would suggest you to bring your own.
Business response:
Dear Teonda, It was disappointing to read that we did not meet your expectations, and we are genuinely sorry for the concerns you experienced with the elevator and breakfast. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
So many things were broken. The elevator didn’t work. We were on the third floor. The first room we had had a refrigerator unplugged just sitting in the middle of the room. The next room was super hot and we were unable to cool it down. The way it was set up you couldn’t open the refrigerator without cramming your hand between the appliance and the wall. Almost unopenable. The fan in the bathroom made a loud unpleasant sound the whole time.
Business response:
Dear Heather, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback, and we are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Richmond - W. Broad Street - Glenside - North
How is Extended Stay America - Richmond - W. Broad Street - Glenside - North rated?
Extended Stay America - Richmond - W. Broad Street - Glenside - North has a 3.7 star rating with 1,135 reviews.
When is Extended Stay America - Richmond - W. Broad Street - Glenside - North open?
Extended Stay America - Richmond - W. Broad Street - Glenside - North is open now. It will close tomorrow at 12:00 a.m.