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Extended Stay America - Richmond - W. Broad Street - Glenside - North
- Hotels
- Richmond, VA
About this business
Location details
6807 Paragon Pl., Richmond, VA, 23230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property listed breakfast. All they had was regular coffee and a small packaged muffin. Nothing else and no decaffeinated coffee. no coffee maker in the room. The reception person was nowhere to be found when I was checking out. So, I just left and couldn't get a bill.
Business response:
Dear Ira, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. Your feedback regarding breakfast offerings and the lack of a coffee maker in the room is concerning, and we will address these issues with our team to ensure improvements are made. Additionally, we apologize for the absence of our reception person during your checkout, and we will work to improve our service availability. Please accept our apologies, and we appreciate your understanding. We hope to have the opportunit... read more
The staff was amazing but unfortunately had to relocate due to cockroaches.
Business response:
Dear Jeffrey, Thank you for your feedback. We are grateful for your kind words about our staff. However, we are sorry for the inconvenience caused by unwanted pests. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. Thank you for bringing this to our attention. We hope... read more
Upon arriving the front desk staff was so nice. I could tell the hotel was worn and older but as long its clean. I got relocated here from expedia as my Marriott reservation got canceled. This was the dirtiest hotel i have stayed in. I didn’t even want to take a shower as it was chipped paint and dirt. Also have noticed bug not only in bathroom but coming in and out of the wall boards. My sheets are stained and black stuff on the bed comforter and floor. I think is coming from the AC units. I am on 3rd floor. Smells like uri... read more
Business response:
Dear Christina, We sincerely apologize for the unsatisfactory experience you encountered during your stay. Your feedback regarding cleanliness, maintenance issues, and pests is concerning and not reflective of the standards we strive to maintain. We understand your disappointment and regret any inconvenience caused. Please know that we take your comments seriously, and immediate action will be taken to address and rectify these issues. We appreciate your understanding and hope to have the opportunity to welcome you back for ... read more
The night front desk agent was very friendly and accommodating! I however had the worst experience I have ever had at an hotel feom day one. When I checked in a male front desk agent showed me my room I then accepted conditions and he gave me my keys. I then left to go grocery shopping came back to discover that my room had been occupied by another customer. So I was issued another room. Then for the next 4 days I had to keep getting my card programmed because it would work and I never put it near my phone. And to top it off... read more
Business response:
Dear Crystal, Thank you for choosing our hotel during your recent visit to Richmond. We always aim to provide every guest with the excellent experience expected of us, so it is disheartening to read that your disappointment outweighs your satisfaction while staying with us. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust a... read more
Disappointed in check-in. Was informed there would be Veterans Day discount but the front desk wouldn’t acknowledge it. Charged me additional for a service animal.
Business response:
Dear Evan, Thank you for sharing your feedback! We sincerely apologize for any confusion during your check-in and appreciate your patience. Our commitment to service includes honoring applicable discounts and respecting service animals without additional charges. We regret if there was any oversight in this regard. Please reach out to us directly with your reservation details so we can address this matter promptly and ensure a more seamless experience in the future. Thank you for bringing this to our attention, and we apprec... read more
Frequently asked questions about Extended Stay America - Richmond - W. Broad Street - Glenside - North
How is Extended Stay America - Richmond - W. Broad Street - Glenside - North rated?
Extended Stay America - Richmond - W. Broad Street - Glenside - North has a 3.7 star rating with 1,142 reviews.
When is Extended Stay America - Richmond - W. Broad Street - Glenside - North open?
Extended Stay America - Richmond - W. Broad Street - Glenside - North is open now. It will close tomorrow at 12:00 a.m.