This profile has been claimed by the business owner or representative.
Extended Stay America - Richmond - W. Broad Street - Glenside - North
- Hotels
- Richmond, VA
About this business
Location details
6807 Paragon Pl., Richmond, VA, 23230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No one was at the front desk. Waited for someone to come for over 30 minutes
Business response:
Dear Tonya, Thank you for sharing your feedback. We sincerely apologize for the wait you experienced at the front desk during your check-in. This is certainly not the level of service we aim to provide, and we understand how frustrating it must have been. Please know that your concerns will be addressed with our team to ensure this does not happen in the future. We appreciate your patience and hope to have the opportunity to welcome you again for a more seamless experience.Sincerely,Hotel Management
Have us wrong room. We booked a month ago two beds. The overbooked and only had a room with one bed and a sofà. We found some cockroaches in room. Microwave was dirty and refrige was dirty. First staff member was not help ful. The other staff member was wonderful and we told her the next day we would be checking out and stating somewhere else. She refunded our money and was sorry we were not happy.
Business response:
Dear Leslie,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the room mix-up and the cleanliness issues you encountered. This is not the standard we aim to provide, and we understand how frustrating this must have been, especially after booking in advance. We are glad to hear that a staff member could assist and offer a refund, but we regret that your stay was impacted so negatively. Your feedback will help us address these concerns with our team, and we hope you will cons... read more
Front desk clerk said I had no reservation.. made reservation by 12 but didn’t arrive until about 6 so reservation should have been showing. I had to pay extra unexpected money which took away from my budget for something else. The property was ok but the clerk after being shown by my email and Expedia that the reservation was confirmed was not helpful and unapologetic. I deserve a free nights stay for the disturbing and upsetting and unexpected inconvenience!!!!
Business response:
Dear Pamela,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
No resolution to noise level on top floor. Microwave and room smell like burnt food. Appears to be blood droplet on bathroom floor
Business response:
Dear Daveda,Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the noise from the top floor, and we regret that no resolution was provided during your stay. We understand how important a peaceful environment is for our guests. Additionally, we are very sorry to hear about your room's unpleasant odor and the bathroom's cleanliness issue. These are unacceptable standards, and we will address them with our housekeeping team to ensure thorough cleaning and maintenance in the future. Your ... read more
The property is okay but the room and microwave smelled like burnt food and there were droplets of blood on the bathroom floor.
Business response:
Dear Daveda, Thank you for sharing your experience. We sincerely apologize for the cleanliness issues you encountered during your stay, including the unpleasant odors and the condition of the bathroom. Your feedback is invaluable, and we will address these concerns with our housekeeping team to ensure a higher standard of cleanliness. We strive to provide a comfortable and welcoming environment for all guests, and it’s clear we fell short in this instance. We appreciate your input and hope you will consider giving us another... read more
I know there is a lot of pressure on housekeeping these days, but the room was gross. There was trash on the floor and it smelled like smoke. Front desk usually doesn't even look up when folks walk in. Wouldn't recommend unless you have an emergency.
Business response:
Dear Fatima, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, particularly with the cleanliness and the room's smell. Your experience does not reflect our usual standards, and we will address this with our housekeeping and front desk teams to ensure better service moving forward. We appreciate your honesty as it helps us improve. We hope to have the chance to welcome you back and provide a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Richmond - W. Broad Street - Glenside - North
How is Extended Stay America - Richmond - W. Broad Street - Glenside - North rated?
Extended Stay America - Richmond - W. Broad Street - Glenside - North has a 3.7 star rating with 1,142 reviews.
When is Extended Stay America - Richmond - W. Broad Street - Glenside - North open?
Extended Stay America - Richmond - W. Broad Street - Glenside - North is open now. It will close tomorrow at 12:00 a.m.