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Extended Stay America - Richmond - W. Broad Street - Glenside - North
- Hotels
- Richmond, VA
About this business
Location details
6807 Paragon Pl., Richmond, VA, 23230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No resolution to noise level on top floor. Microwave and room smell like burnt food. Appears to be blood droplet on bathroom floor
Business response:
Dear Daveda,Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the noise from the top floor, and we regret that no resolution was provided during your stay. We understand how important a peaceful environment is for our guests. Additionally, we are very sorry to hear about your room's unpleasant odor and the bathroom's cleanliness issue. These are unacceptable standards, and we will address them with our housekeeping team to ensure thorough cleaning and maintenance in the future. Your ... read more
The property is okay but the room and microwave smelled like burnt food and there were droplets of blood on the bathroom floor.
Business response:
Dear Daveda, Thank you for sharing your experience. We sincerely apologize for the cleanliness issues you encountered during your stay, including the unpleasant odors and the condition of the bathroom. Your feedback is invaluable, and we will address these concerns with our housekeeping team to ensure a higher standard of cleanliness. We strive to provide a comfortable and welcoming environment for all guests, and it’s clear we fell short in this instance. We appreciate your input and hope you will consider giving us another... read more
I know there is a lot of pressure on housekeeping these days, but the room was gross. There was trash on the floor and it smelled like smoke. Front desk usually doesn't even look up when folks walk in. Wouldn't recommend unless you have an emergency.
Business response:
Dear Fatima, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, particularly with the cleanliness and the room's smell. Your experience does not reflect our usual standards, and we will address this with our housekeeping and front desk teams to ensure better service moving forward. We appreciate your honesty as it helps us improve. We hope to have the chance to welcome you back and provide a better experience in the future.Sincerely,Hotel Management
Not accommodating with regards to my discomfort with the noisy refrigerator. The only reason I chose this property was so I could use the kitchen particularly the refrigerator but I had to unplug it so I could get some sleep. Thus, I had to make other less accommodating arrangements to do what I needed to do.
Business response:
Dear Stacey, Thank you for taking the time to share your feedback. We are sorry for our associates not being responsive to your needs. We never intend to disappoint our guests as we consistently strive to deliver exceptional service. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short. We take noise concerns seriously and will look into the issue to address it effectively. Your comfort and satisfaction are our top priorities, and we hope to have the opport... read more
Horrible Horrible person at front desk went missing at 11 and we couldn’t get sheets and blankets for the sofa bed and my kids were not comfortable the couch was not cleaned and crumbs was in the bed when we pulled it out
Business response:
Dear Lakeisha, Thank you for your feedback. We sincerely apologize for the inconvenience you faced with the front desk service and the cleanliness of the sofa bed. This is not the standard we strive for. Your comments will be addressed with our staff to ensure better service in the future. We hope you'll consider staying with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Richmond - W. Broad Street - Glenside - North
How is Extended Stay America - Richmond - W. Broad Street - Glenside - North rated?
Extended Stay America - Richmond - W. Broad Street - Glenside - North has a 3.7 star rating with 1,135 reviews.
When is Extended Stay America - Richmond - W. Broad Street - Glenside - North open?
Extended Stay America - Richmond - W. Broad Street - Glenside - North is open now. It will close tomorrow at 12:00 a.m.