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Extended Stay America - Richmond - W. Broad Street - Glenside - North
- Hotels
- Richmond, VA
About this business
Location details
6807 Paragon Pl., Richmond, VA, 23230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shouldn’t say free breakfast included as granola bars are not breakfast. Can’t imagine the room had been cleaned this year. Maybe I’m the problem, but I won’t be staying at another extended stay again
Business response:
Dear Christopher, Thank you for sharing your experience. We apologize for falling short of your expectations regarding breakfast and cleanliness. Your feedback is valuable, and we take it seriously. We will review our offerings and ensure clearer communication about breakfast options. Additionally, we will address your concerns about cleanliness with our housekeeping team. We hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
After driving for 2h30 with my wife and 6 months daughter , reached the property by 2 am my reservation for 2 nights has been cancelled for no reasons while I have contacted the property regarding my late arrival. I had to find a new place a 3am in Richmond I will never used this place again as well as expedia
Business response:
Dear Aly, Thank you for your feedback. We deeply apologize for the inconvenience caused by the unexpected cancellation of your reservation. We understand the frustration this caused, especially given your late arrival and family situation. Your feedback is invaluable as we continuously strive to improve. We hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
Not a first choice due to cleanliness. The bath faucet had the chrome rubbed off so the plastic base shows. Shows the care and upkeep. My wife said the floor was sticky on her side of the bed. The breakfast was what they called grab and go. Small convenience stop muffin and coffee. The hot water for tea was not hot and it tasted like coffee. The room is badly lit. Stains on the ceiling could have been from previous leak orvthe beginning of mold. Received a room with kitchen which was not what I selected. Staff was nice. I on... read more
Business response:
Dear Michael, Thank you for taking the time to share your experience with us. We apologize for the issues you encountered during your stay. Please know that we take cleanliness and maintenance seriously, and we will address your concerns with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
The property listed breakfast. All they had was regular coffee and a small packaged muffin. Nothing else and no decaffeinated coffee. no coffee maker in the room. The reception person was nowhere to be found when I was checking out. So, I just left and couldn't get a bill.
Business response:
Dear Ira, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. Your feedback regarding breakfast offerings and the lack of a coffee maker in the room is concerning, and we will address these issues with our team to ensure improvements are made. Additionally, we apologize for the absence of our reception person during your checkout, and we will work to improve our service availability. Please accept our apologies, and we appreciate your understanding. We hope to have the opportunit... read more
The staff was amazing but unfortunately had to relocate due to cockroaches.
Business response:
Dear Jeffrey, Thank you for your feedback. We are grateful for your kind words about our staff. However, we are sorry for the inconvenience caused by unwanted pests. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. Thank you for bringing this to our attention. We hope... read more
Upon arriving the front desk staff was so nice. I could tell the hotel was worn and older but as long its clean. I got relocated here from expedia as my Marriott reservation got canceled. This was the dirtiest hotel i have stayed in. I didn’t even want to take a shower as it was chipped paint and dirt. Also have noticed bug not only in bathroom but coming in and out of the wall boards. My sheets are stained and black stuff on the bed comforter and floor. I think is coming from the AC units. I am on 3rd floor. Smells like uri... read more
Business response:
Dear Christina, We sincerely apologize for the unsatisfactory experience you encountered during your stay. Your feedback regarding cleanliness, maintenance issues, and pests is concerning and not reflective of the standards we strive to maintain. We understand your disappointment and regret any inconvenience caused. Please know that we take your comments seriously, and immediate action will be taken to address and rectify these issues. We appreciate your understanding and hope to have the opportunity to welcome you back for ... read more
Frequently asked questions about Extended Stay America - Richmond - W. Broad Street - Glenside - North
How is Extended Stay America - Richmond - W. Broad Street - Glenside - North rated?
Extended Stay America - Richmond - W. Broad Street - Glenside - North has a 3.7 star rating with 1,135 reviews.
When is Extended Stay America - Richmond - W. Broad Street - Glenside - North open?
Extended Stay America - Richmond - W. Broad Street - Glenside - North is open now. It will close tomorrow at 12:00 a.m.