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Extended Stay America - Richmond - W. Broad Street - Glenside - North
- Hotels
- Richmond, VA
About this business
Location details
6807 Paragon Pl., Richmond, VA, 23230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not remotely worth the value Elevator was not working. However no signs were posted. No offer to help us with bags. Breakfast was not good. Room and hallways smelled strong of some kind of cleaning chemical. Windows opened in the room luckily so we could air out the room or we would of demanded a refund and left. Room was clean but cabinets, furniture and appliances were multi decades old and not in the greatest shape and major updating was needed. It was a place to lay our head but we could of gone somewhere else and receiv... read more
Business response:
Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests, and our top priority is to take care of them. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are also disappointed you were not satisfied with the condition of our property. We have noted your comments and will share them with the appropriate individuals for future modernization plans for our ... read more
Disappointment with cleanliness smell and staff -The location is in a quite region next to office buildings off the highway and Freeway -the staff is not friendly as they are dry and do bot know their own policies -we were told that we would have room servuce as the carpet had dirt on it and the next morning we asked for linens changed as well as vaccume...we were told that there was only one house keeping staff and they dont promise daily service ...i metioned our concerns and they promised we would have service we returned... read more
Business response:
Kourosh, thank you for evaluating your stay. We are very sorry for the cleanliness issue you encountered in your suite and will share this with our housekeeping team to ensure we are flawlessly preparing each suite for our guests. We also apologize for the lack of attentiveness shown by our staff when you addressed your concern. Please be assured we will discuss this with our team to ensure this is not repeated. We truly regret the inconvenience this caused and are grateful for your patience. We encourage you to revisit us s... read more
Mold in room covered up by strong cheap cleaners . Disappointed and grossed out
Business response:
Eric, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Would not recommend Checked in and right out. The elevator was broke, every corner of the hotel smelled like weed, outside doors were propped opened with sticks etc. We spent about 3 minutes in the room before deciding to leave.
Business response:
It is very discouraging to know that you did not stay with us. We are very concerned for the inconvenience caused due to the smoke odor and regret your displeasure. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so that we can address it right away. We also apologize for the elevator being out of service and the issue in your suite. The concerns you raised are noted as we are continually striving to ensure a perfect visit for every guest... read more
Facility was run down, floor in bathroom was unstable and the room smelled
Business response:
Michael, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a ... read more
Extended services not provided…
Business response:
Warren, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
For the cost of the room, you would expect a much nicer room. While the room was clean (minus the floor being very slippery in places), the furniture is not comfortable, there are no personal care products (except for two small soap bars), the bed was small and hard as a rock. If you have to take this hotel because it is the only one available be ready for a shower that barely gets your feet wet. On a positive note, the staff was kind.
Business response:
Wendy, thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to contact our front desk at any time for items you need to make your stay more comfortable, we are always here to help! We hope this was not too much of an inconvenience and that you will stay with us again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - W. Broad Street - Glenside - North
How is Extended Stay America - Richmond - W. Broad Street - Glenside - North rated?
Extended Stay America - Richmond - W. Broad Street - Glenside - North has a 3.7 star rating with 1,135 reviews.
When is Extended Stay America - Richmond - W. Broad Street - Glenside - North open?
Extended Stay America - Richmond - W. Broad Street - Glenside - North is open now. It will close tomorrow at 12:00 a.m.