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Extended Stay America - Richmond - W. Broad Street - Glenside - North
- Hotels
- Richmond, VA
About this business
Location details
6807 Paragon Pl., Richmond, VA, 23230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The elevator is not working and there is no breakfast only a muffin and coffee. The property has limited pots and utensils. I would suggest you to bring your own.
Business response:
Dear Teonda, It was disappointing to read that we did not meet your expectations, and we are genuinely sorry for the concerns you experienced with the elevator and breakfast. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
So many things were broken. The elevator didn’t work. We were on the third floor. The first room we had had a refrigerator unplugged just sitting in the middle of the room. The next room was super hot and we were unable to cool it down. The way it was set up you couldn’t open the refrigerator without cramming your hand between the appliance and the wall. Almost unopenable. The fan in the bathroom made a loud unpleasant sound the whole time.
Business response:
Dear Heather, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback, and we are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Not remotely worth the value Elevator was not working. However no signs were posted. No offer to help us with bags. Breakfast was not good. Room and hallways smelled strong of some kind of cleaning chemical. Windows opened in the room luckily so we could air out the room or we would of demanded a refund and left. Room was clean but cabinets, furniture and appliances were multi decades old and not in the greatest shape and major updating was needed. It was a place to lay our head but we could of gone somewhere else and receiv... read more
Business response:
Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests, and our top priority is to take care of them. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are also disappointed you were not satisfied with the condition of our property. We have noted your comments and will share them with the appropriate individuals for future modernization plans for our ... read more
Disappointment with cleanliness smell and staff -The location is in a quite region next to office buildings off the highway and Freeway -the staff is not friendly as they are dry and do bot know their own policies -we were told that we would have room servuce as the carpet had dirt on it and the next morning we asked for linens changed as well as vaccume...we were told that there was only one house keeping staff and they dont promise daily service ...i metioned our concerns and they promised we would have service we returned... read more
Business response:
Kourosh, thank you for evaluating your stay. We are very sorry for the cleanliness issue you encountered in your suite and will share this with our housekeeping team to ensure we are flawlessly preparing each suite for our guests. We also apologize for the lack of attentiveness shown by our staff when you addressed your concern. Please be assured we will discuss this with our team to ensure this is not repeated. We truly regret the inconvenience this caused and are grateful for your patience. We encourage you to revisit us s... read more
Mold in room covered up by strong cheap cleaners . Disappointed and grossed out
Business response:
Eric, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - W. Broad Street - Glenside - North
How is Extended Stay America - Richmond - W. Broad Street - Glenside - North rated?
Extended Stay America - Richmond - W. Broad Street - Glenside - North has a 3.7 star rating with 1,142 reviews.
When is Extended Stay America - Richmond - W. Broad Street - Glenside - North open?
Extended Stay America - Richmond - W. Broad Street - Glenside - North is open now. It will close tomorrow at 12:00 a.m.