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Extended Stay America - Richmond - W. Broad Street - Glenside - North
- Hotels
- Richmond, VA
About this business
Location details
6807 Paragon Pl., Richmond, VA, 23230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not recommend Checked in and right out. The elevator was broke, every corner of the hotel smelled like weed, outside doors were propped opened with sticks etc. We spent about 3 minutes in the room before deciding to leave.
Business response:
It is very discouraging to know that you did not stay with us. We are very concerned for the inconvenience caused due to the smoke odor and regret your displeasure. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so that we can address it right away. We also apologize for the elevator being out of service and the issue in your suite. The concerns you raised are noted as we are continually striving to ensure a perfect visit for every guest... read more
Facility was run down, floor in bathroom was unstable and the room smelled
Business response:
Michael, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a ... read more
Extended services not provided…
Business response:
Warren, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
For the cost of the room, you would expect a much nicer room. While the room was clean (minus the floor being very slippery in places), the furniture is not comfortable, there are no personal care products (except for two small soap bars), the bed was small and hard as a rock. If you have to take this hotel because it is the only one available be ready for a shower that barely gets your feet wet. On a positive note, the staff was kind.
Business response:
Wendy, thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to contact our front desk at any time for items you need to make your stay more comfortable, we are always here to help! We hope this was not too much of an inconvenience and that you will stay with us again soon! Sincerely, Hotel Management
No Room!!! We could NOT stay at this location. A room was assigned, but it had not been cleaned. There was no one to clean it and no other room to stay in. I had to find another hotel. Hotel was going to issue a refund, but I am unsure that will in fact happen.
Business response:
Cris, thank you for your review. We are sorry for the unpleasant experience you had with us and apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I’m not sure where to start honestly. I booked here because the reviews were okay and I needed a comfy place to lay my head for a few days while moving. Let’s start with the positives. The location is great, right off of broad, close to the highway. Cleanliness: The hotel smells terrible. One day the whole lobby smelled like sewage, the elevator smells sour and skunky. The floor of my room was sticky, there was garbage left on my window sill. Called down to the desk to ask for a clean only to have the cleaners come not weari... read more
Business response:
Thank you for being our guest and sharing your concerns. It is highly disappointing to read about your review. We sincerely apologize for the inconvenience you had due to the housekeeping issues and some associates and guests not wearing masks. We appreciate you bringing this to our attention. Concerns like yours are taken seriously, and we will promptly address them with the appropriate individuals, as we actively follow public health guidelines. Thank you for sharing your feedback; we hope to accommodate you again and rega... read more
Horrendously Horrific Sticky, unclean, paper thin walls with some past guests identification found in the bed. For the cost it is ridiculous that any hotel should be able to operate under these conditions. Mold in the kitchen sink, sticky carpets, sticky chairs, sticky tables Horrendously Horrific
Business response:
Jeannine, thank you for staying with us and for the review. We apologize for the disappointing experience you had due to the condition of your suite. We have shared your comments with our housekeeping team so that they can take corrective measures. We are sorry for the inconvenience caused and hope you will reconsider staying with us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - W. Broad Street - Glenside - North
How is Extended Stay America - Richmond - W. Broad Street - Glenside - North rated?
Extended Stay America - Richmond - W. Broad Street - Glenside - North has a 3.7 star rating with 1,142 reviews.
When is Extended Stay America - Richmond - W. Broad Street - Glenside - North open?
Extended Stay America - Richmond - W. Broad Street - Glenside - North is open now. It will close tomorrow at 12:00 a.m.