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Extended Stay America - Richmond - W. Broad Street - Glenside - North
- Hotels
- Richmond, VA
About this business
Location details
6807 Paragon Pl., Richmond, VA, 23230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No Room!!! We could NOT stay at this location. A room was assigned, but it had not been cleaned. There was no one to clean it and no other room to stay in. I had to find another hotel. Hotel was going to issue a refund, but I am unsure that will in fact happen.
Business response:
Cris, thank you for your review. We are sorry for the unpleasant experience you had with us and apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I’m not sure where to start honestly. I booked here because the reviews were okay and I needed a comfy place to lay my head for a few days while moving. Let’s start with the positives. The location is great, right off of broad, close to the highway. Cleanliness: The hotel smells terrible. One day the whole lobby smelled like sewage, the elevator smells sour and skunky. The floor of my room was sticky, there was garbage left on my window sill. Called down to the desk to ask for a clean only to have the cleaners come not weari... read more
Business response:
Thank you for being our guest and sharing your concerns. It is highly disappointing to read about your review. We sincerely apologize for the inconvenience you had due to the housekeeping issues and some associates and guests not wearing masks. We appreciate you bringing this to our attention. Concerns like yours are taken seriously, and we will promptly address them with the appropriate individuals, as we actively follow public health guidelines. Thank you for sharing your feedback; we hope to accommodate you again and rega... read more
Horrendously Horrific Sticky, unclean, paper thin walls with some past guests identification found in the bed. For the cost it is ridiculous that any hotel should be able to operate under these conditions. Mold in the kitchen sink, sticky carpets, sticky chairs, sticky tables Horrendously Horrific
Business response:
Jeannine, thank you for staying with us and for the review. We apologize for the disappointing experience you had due to the condition of your suite. We have shared your comments with our housekeeping team so that they can take corrective measures. We are sorry for the inconvenience caused and hope you will reconsider staying with us. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management
Disappointing Not sure what I was thinking booking this for a quick overnight stay during my road trip. My room smelt terrible, like a mix of cigarettes and mold. The kitchen looked like it was from the 1980’s, and everything felt dirty. This hotel is really meant for long stays where you can clean the room yourself on your first night and make it a low budget temporary home.
Business response:
Thank you for choosing to stay with us. We apologize for the cleanliness and odor issues you encountered in your room. We have checklists in place to inspect every room after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. Please consider giving us another opportunity the next time your travels br... read more
Terrible. This was the worst. I specifically requested the manager look at the room prior to check in and it wasn't done. The manager was not in the office either. I had to change rooms twice because of the cleanliness. The first room they put me in had swim trunks and bobby pins from the prior guests. The final room I stayed in, the floors were so sticky, I had to wear my shoes the entire time. Do not stay here. Not even worth the $100. Should have just slept in my car.
Business response:
Haley, please accept our sincerest apologies for your suite not being totally ready for occupancy when you checked into our hotel and that you had a disappointing experience. There might have been a miscommunication, and we will ensure such mistakes are not repeated. Thank you for bringing this to our attention, and please consider coming back so we can make it up to you. Sincerely, Hotel Management
Wasnt able to check in due to death in thr family wasnt able to get my money back was charged for the room
Business response:
Please accept our condolences on the sad demise of a family member; moreover, we regret not being able to assist you appropriately regarding the cancellation of your reservation. Since the booking was done through a third party website, any changes or amendment needs to be routed through these websites. It is never our intention to disappoint you in any way, and we hope you give us a chance to accommodate you in the near future. Sincerely, Hotel Management
The hotel smelled of old carpet and mold. The floors were sticky when i walked on them. The bed was old and uncomfortable. We sat in the room all of 5mins and immediately asked for a refund and left to find another hotel room
Business response:
Angel, we are truly sorry for the cleanliness issue you experienced and regret it compromised your stay. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - W. Broad Street - Glenside - North
How is Extended Stay America - Richmond - W. Broad Street - Glenside - North rated?
Extended Stay America - Richmond - W. Broad Street - Glenside - North has a 3.7 star rating with 1,135 reviews.
When is Extended Stay America - Richmond - W. Broad Street - Glenside - North open?
Extended Stay America - Richmond - W. Broad Street - Glenside - North is open now. It will close tomorrow at 12:00 a.m.