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Extended Stay America - Richmond - W. Broad Street - Glenside - South
- Hotels
- Richmond, VA
About this business
Location details
6811 Paragon Pl., Richmond, VA, 23230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was an inexpensive place to stay, but you get what you pay for. Not updated furnishings, mostly clean but not well-maintained. Bed was very comfortable, though!
Business response:
Dear Timothy, Thank you for your feedback. We appreciate your comments about our affordable pricing and comfortable beds. We apologize for any inconvenience caused by the outdated furnishings and maintenance issues. Your satisfaction is important to us, and we will use your feedback to improve our accommodations. We hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management
I'm OK with the lodging
Business response:
Dear Cornelius, Thank you for sharing your feedback. We're glad to hear that you found your stay at Extended Stay America satisfactory overall. Your comfort is important to us, and we're always looking for ways to improve our services. We appreciate your patronage and hope to exceed your expectations in the future.Sincerely,Hotel Management
Decent
Booked a queen however bedroom was smaller than traditional queen. Carpet was worn and dated. Said breakfast was included. Only coffee, muffins and packaged oatmeal was provided. Room had a smoke odor. Overpriced would not stay again
Business response:
Dear Thomas, Thank you for your feedback regarding your recent stay. We apologize for any disappointment with the size of the room and the condition of the carpet. Regarding breakfast, we will review our offerings to ensure they meet guest expectations. We're sorry to hear about the smoke odor; we'll address this immediately. Your comments are valuable as we strive to provide exceptional experiences. We hope to have the opportunity to welcome you back and exceed your expectations.Sincerely,Hotel Management
This is an.old property and looked old and shabby. It was as clean as an old property could be. There was no hair dryer and there was no shower. Major inconvenience
Business response:
Dear Phyllis, Thank you for sharing your experience. We appreciate your understanding regarding the hotel's appearance. Your comments regarding the amenities have been duly noted and will be considered for future improvements. Please accept our apologies for any discomfort experienced. We value your input and hope to welcome you again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Richmond - W. Broad Street - Glenside - South
How is Extended Stay America - Richmond - W. Broad Street - Glenside - South rated?
Extended Stay America - Richmond - W. Broad Street - Glenside - South has a 3.4 star rating with 1,821 reviews.
When is Extended Stay America - Richmond - W. Broad Street - Glenside - South open?
Extended Stay America - Richmond - W. Broad Street - Glenside - South is open now. It will close tomorrow at 12:00 a.m.