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Extended Stay America - Richmond - W. Broad Street - Glenside - South
- Hotels
- Richmond, VA
About this business
Location details
6811 Paragon Pl., Richmond, VA, 23230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Management and staff are nice
Business response:
Dear Veronica, Thank you for your kind words! We are thrilled to hear that our management and staff made your stay at Extended Stay America a pleasant one. Providing excellent service is our top priority, and we truly appreciate your feedback. We look forward to welcoming you again soon! Sincerely, Hotel Management
Had to request another room because the “nonsmoking” room had a strong cigarette smoke smell. The comforter had stains and the wall paint was dingy and smudged. The TV remote did not work and was given another remote for a different brand of TV that surprise didn’t work either. Also, the room had few outlets for plugging in devices for charging/etc. The front desk agent had to check the room himself as if we lied about the strong smoke smell before changing our room as if we were getting a major upgrade. I was really surpris... read more
Business response:
Dear Guest, We sincerely regret that your experience did not meet expectations. A smoke-free environment is important to us, and we apologize for the odor and any inconvenience during your stay. We are addressing concerns regarding cleanliness, maintenance, and service with our team to ensure improvements. Your experience is not the standard we strive for, and we appreciate your insights. We hope to have the opportunity to provide a much better stay in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Richmond - W. Broad Street - Glenside - South
How is Extended Stay America - Richmond - W. Broad Street - Glenside - South rated?
Extended Stay America - Richmond - W. Broad Street - Glenside - South has a 3.4 star rating with 1,863 reviews.
When is Extended Stay America - Richmond - W. Broad Street - Glenside - South open?
Extended Stay America - Richmond - W. Broad Street - Glenside - South is open now. It will close tomorrow at 12:00 a.m.