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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never Again When they say 'no frills', yep, that's it. Also, it seems a lot of 'transient' people was staying there. So it seems more like an apartment building (and the things that go along with it) than a hotel. It was so bad that we checked out a night early and went home. It's only good if you need a long-ish term room (2-3 weeks or more); however, for a few nights stay, you are better off in a Residence Inn or a Homewood Suites.
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I liked the location of the property when it came to shopping eateries and local attractions. The pillows felt very uncomfortable.there was no choice options for firm or soft. I went to the local Walmart and purchased my own
Business response:
Crystal, thank you for being our guest and for reviewing our hotel. We are happy to know you found our location to be perfect for your needs. However, we apologize that you were not completely satisfied with our beds. Our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
The floors where sticky and the halls ways were dirty. At one point there was cat litter and cat food spread all over the hallway. I had higher hopes for this place when I booked it because it had a full kitchen and I have a toddler.
Business response:
Thank you for taking the time to give us your feedback on your recent stay at our hotel. You are correct to expect a clean, well-maintained property, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-outwill focus on exceptional customer service and impeccable attention to detail in all areas of our property.We value your comments and hope to have another chance to serve you better. Sincerely, Hotel Management
The room smelled of old smoke and air freshener. The staff was nice.
Business response:
Thank you for being our guest. We apologize for the unpleasant smell you experienced on your stay. We work hard to provide a clean and comfortable environment, and we are sorry the odor compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Trash Get rid of the dying guy at the front. Clueless. Figure out your key situation. The keys need to be recharged every other minute. Take care of used needles in parking lot
Business response:
Brian, we are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
I liked the area of the hotel. The room was suppose to be non-smoking but smelled like a smoke house. the continental breakfast was muffins and granola bars. Could have been a little more. Half the time my keys did not want to work.
Business response:
Thank you for being our guest. We are sorry your non-smoking room had a smoke odor. We have asked our housekeeping team to deep clean the suite to remove the smell. Also, we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. Your feedback will be shared with our brand leaders to determine new breakfast offerings. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Urine on the toilet in the bathroom, smelled like marijuana in the hallways that seeped into our room. People were shouting and yelling all hours of the night. Our smoke detector was hanging from the ceiling, instead of completely attached. Worst money I've ever spent, never going again.
Business response:
Dear Nicole, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.