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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It can use an upgrade; the appliances are old and rusted, especially the stove and microwave. The carpet in the room has to go nasty with a bad odor.
Business response:
Dear Faridah, Thank you for taking the time to share your thoughts about our property. We are genuinely sorry for not meeting your expectations. Your feedback is valuable as it helps us assess and enhance our services. Our team will be informed of your comments and will strive to implement the necessary improvements. We hope you will allow us to show you the exceptional hospitality we are known for, and we look forward to welcoming you back soon.Sincerely,Hotel Management
. I would love to see a more breakfast service. Even though there are kitchens it's easy to do lunch and dinner in the room but breakfast isn't as easy
Business response:
Dear Lynne, Thank you for being our guest and leaving your valuable comments. We are glad your overall experience was pleasant, and we appreciate you mentioning how convenient it was to have a kitchen in your suite, as this is an essential feature for many of our travelers. We know how important it is to start your day with a good breakfast, so we are sorry for any concerns. We will certainly pass along your feedback to the right team members, as we are always grateful to hear how we can improve a guest's experience. Thank y... read more
Clean and quiet
Great front desk service!!!
Business response:
Dear Melvin, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. Our aim is to meet and exceed our guests' expectations, and we are happy this was your case, too. We look forward to hosting you again on your next visit to our location.Sincerely,Hotel Management
Good 🏨
This hotel would make a motel look like a 3 star The first room I was given had A LOT of hair in the tub and that’s disgusting for whomever cleaned that room to miss that. The second room bathroom floor wasn’t cleaned and I saw little pieces of hair on the toilet and in the shower. The white towels and clothes were dirty looking with stains. I was so uncomfortable I didn’t even use the shower or get under the covers in the bed because if someone would half clean a room for the next guest to sleep in I highly doubt they went ... read more
Business response:
Dear DeMarco, Thank you for being our guest and sharing your feedback. Our team's priority is ensuring guests have a comfortable and relaxing time. Therefore, we are sorry for your disappointment with the property and the cleanliness issues during your stay. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We listen to our guests and will make things better and avoid problems in the future. On the positive side, it is good to know you were pleased with the services of the front desk t... read more
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 4.2 star rating with 1,382 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.