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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a real breakfast as described on website: it was just coffee and snacks, even not provide milk. In bathroom, there was no shampoo, just a small piece of soap. In bedroom, the lamp between two beds was not working. There were no power sockets around beds and table, so that we had to unplug the power of digit clock or TV to charge our cell phones. One of legs was almost broken, that supported the table. There were some visible stains in bed sheets. Overall, it is a terrible experience.
Business response:
Dear JIONGRU, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
During my entire stay, no one came to clean my room. Even though I told them several times, they told me that I was on the list and that they would come the next day, but they never did. I had to take care of cleaning the room myself. They didn't take out the trash or bring bags or supplies. Even though it says that you can't smoke inside, it always stank of marijuana.
Business response:
Dear Tamara, Thank you for your feedback. We're disappointed to hear about your experience and regret any inconvenience caused during your stay. Cleanliness and comfort are top priorities, and we understand how frustrating this must have been. Your comments are important to us, and we will ensure our team is reminded of the importance of timely service. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
It was a magnificent experience since the two nights before I had stayed at another hotel, and all of my experiences Were were horrendous. Thank you so much for having such an excellent team.
Business response:
Dear Minerva,We are thrilled to hear you had a great experience with us, especially after the difficulties you faced at another hotel. It is wonderful to know our team made a positive difference during your stay. Thank you for your kind words and for choosing us. We look forward to welcoming you back for another exceptional stay.Sincerely,Hotel Management
Stayed one night . The room smelled bad. the microwave smelled bad. The comforter was thin bed was ok. Over all Just ok.
Business response:
Thank you for your feedback, Subramanian. We apologize for the unpleasant odors and the comfort issues you experienced during your stay. This does not reflect the standard we aim to provide, and we regret that your experience was less than satisfactory. Your comments have been shared with our team to address these concerns promptly. We appreciate your input and hope you will give us another opportunity to offer a more comfortable stay in the future.Sincerely,Hotel Management
I prepaid for my room through Expedia got to Hotel and my room was given away and I had to share a single bed one bed in room with the person I was splitting a room with very inconvenient and I was given a room under construction at first toilet in the middle of the room mattress up against the wall terrible experience I will never stay at a extended stay again.
Business response:
Dear Natosha, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Upon arrival the property was unkept, an people were gathered around the front entrance smoking Marijuana. The desk clerk was very nice.when i got to my room bed had not been changed. Upon check out my money was refunded. The desk clerk was very nice and very apologetic.
Business response:
Dear Plowden,We sincerely apologize for the issues you encountered during your stay. It is unacceptable that the property was not properly maintained and that you were exposed to such disturbances. We are deeply sorry that the room was not prepared to our standards. While we are pleased to hear that our desk clerk was helpful and refunded your money, we recognize that this does not compensate for the inconvenience you experienced. We are addressing these concerns with our team to ensure improvements are made. We hope you wil... read more
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.