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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was made to wait in the lobby way too long while a family checked in. No seats. After standing there 15 minutes, the desk clerk got to me, and immediately another desk clerk stepped up and started the people behind me that just walked in. I asked for the quietest room as my only request. He ran my debit card for a surprise $100 'security deposit' and sent me up to my room. I drove my truck around back to where I thought I'd be able to see it., and lugged my luggage up the unlocked side stairwell, 4 heavy loud doors and int... read more
Business response:
Dear Alan, Thank you for posting a review of your recent stay. It was disappointing to hear about the various issues and inconveniences you experienced during your stay. We aim to provide the best service, a calm and comfortable environment, and well- maintain accommodation. While we understand nothing can change what you experienced, we sincerely apologize your stay was anything other than perfect. Thank you for being so patient, and we hope you will consider giving our hotel another chance so we can provide you with a bett... read more
From the moment I walked into the Hotel I was treated great. Staff very accommodating. Room clean. A lot more amenities than I expected for such a reasonable price. No complaints whatsoever and would definitely stay there again.
There was a kitchenette in the room with a full size refrigerator and very spacious. Overall the room was clean with laminate flooring.
Good Place Found last room when booked elsewhere and they had issues. Pleasant surprise and would definitely stay here again if in area.
Business response:
Dear John W, Thank you for choosing Extended Stay America. It is glad you were pleased with your room and had a great time here. However, we are sorry for your disappointment due to the issues you encountered. Our front desk is available 24 x 7 to help you to improve your visit. Please choose us again for another memorable experience.Sincerely,Hotel Management
Front staff were courteous, friendly common professional. The room itself was well maintained and clean, sharply made up. The setback from the road was terrific, nice and quiet. A very good experience., and I would recommend.
Business response:
Dear Frank, Thank you for being our guest at Extended Stay America. It is glad to know you were pleased with our location, that our staff was friendly and accommodating, and that all the services provided were to your expectations. Please revisit us for another wonderful experience on your next trip! Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 4.2 star rating with 1,382 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.