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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great front desk service!!!
Business response:
Dear Melvin, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. Our aim is to meet and exceed our guests' expectations, and we are happy this was your case, too. We look forward to hosting you again on your next visit to our location.Sincerely,Hotel Management
Good 🏨
I was made to wait in the lobby way too long while a family checked in. No seats. After standing there 15 minutes, the desk clerk got to me, and immediately another desk clerk stepped up and started the people behind me that just walked in. I asked for the quietest room as my only request. He ran my debit card for a surprise $100 'security deposit' and sent me up to my room. I drove my truck around back to where I thought I'd be able to see it., and lugged my luggage up the unlocked side stairwell, 4 heavy loud doors and int... read more
Business response:
Dear Alan, Thank you for posting a review of your recent stay. It was disappointing to hear about the various issues and inconveniences you experienced during your stay. We aim to provide the best service, a calm and comfortable environment, and well- maintain accommodation. While we understand nothing can change what you experienced, we sincerely apologize your stay was anything other than perfect. Thank you for being so patient, and we hope you will consider giving our hotel another chance so we can provide you with a bett... read more
From the moment I walked into the Hotel I was treated great. Staff very accommodating. Room clean. A lot more amenities than I expected for such a reasonable price. No complaints whatsoever and would definitely stay there again.
This hotel would make a motel look like a 3 star The first room I was given had A LOT of hair in the tub and that’s disgusting for whomever cleaned that room to miss that. The second room bathroom floor wasn’t cleaned and I saw little pieces of hair on the toilet and in the shower. The white towels and clothes were dirty looking with stains. I was so uncomfortable I didn’t even use the shower or get under the covers in the bed because if someone would half clean a room for the next guest to sleep in I highly doubt they went ... read more
Business response:
Dear DeMarco, Thank you for being our guest and sharing your feedback. Our team's priority is ensuring guests have a comfortable and relaxing time. Therefore, we are sorry for your disappointment with the property and the cleanliness issues during your stay. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We listen to our guests and will make things better and avoid problems in the future. On the positive side, it is good to know you were pleased with the services of the front desk t... read more
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.