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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Strang people hanging around outside having wired conversations
Business response:
Dear Julisa, Thank you for sharing your experience. We are sorry you felt uncomfortable due to the activity outside the property. While we strive to maintain a welcoming environment, we understand your concerns. Your feedback is important, and we will review our security measures to ensure all our guests feel at ease during their stay. We appreciate your understanding and hope to welcome you back for a more positive experience.Sincerely,Hotel Management
Receptionniste tres bête pas de bonjour elle me demande What do you want ?? une personne se promenait dans le hall d'entrée et a l'extérieur pour nous demander de le reconduire au palais de justice sinon il aurait un mandat d'arret contre lui nous étions un dimanche a 18 heures endroit assez sale plancher tres collant je ne recommanderait pas
Business response:
Dear Isabelle, We apologize for the negative experience you had during your stay. Your description of the receptionist's behavior and the cleanliness of the property is concerning. We are addressing these issues with our team to ensure a more welcoming and clean environment for all guests. We appreciate your feedback and are committed to improving our services. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
The stat waa ok. Rooms can be a bit cleaner, b u t it was not too bad. A bit outdated. Spent 2 days here. Felt safe. Everyone which was staying here bc they may live here, were friendly.
Business response:
Dear Lisa, Thank you for your feedback. We are pleased to hear you felt safe and found the atmosphere friendly. We apologize for any cleanliness and outdated concerns you experienced. Your comments are valuable and will be shared with our team for improvements. We appreciate your input and hope to provide a more comfortable stay on your next visit.Sincerely,Hotel Management
Family thrown out due to mal functional wire alarm and no refund although I paid for a week 3 adults and 2 children myself 76 years old.
Business response:
Dear Sharon, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management
Ok place
Business response:
Dear Michael, Thank you for sharing your thoughts. We're glad to know that your stay met your needs. We aim to provide a comfortable experience and appreciate your feedback. Your comments help us identify areas where we can improve. We hope to have the opportunity to welcome you back and provide an even more enjoyable experience next time.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.