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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice staff, good enough property but it was gross. The floors felt sticky and wet almost, my feet were black from walking on them for a few minutes, the headboard had kids’ drawings all over it, there was hair on my towels, the sheets had a couple of stains, etc. if you’re looking for a really clean place, this isn’t the choice.
Business response:
Dear Margaret, We apologize for the cleanliness issues you encountered during your stay. It is disappointing to hear about the condition of the floors, headboard, and linens. Your feedback is crucial for addressing these concerns with our housekeeping team to improve our standards. We appreciate your comments and hope to have the opportunity to provide you with a much better experience in the future.Sincerely,Hotel Management
Gave away my reservations!!!! When I went to check in they told me they were booked. I proceeded to tell them I had a reservation the lady told me she’s the night shift and she don’t know what to tell me, they are booked. Basically they gave away my reservations for 2 nights. 5 hours away from home,stranded, don’t know the area. it was a horrible experience with them!!!! Would not recommend this place to anyone!!!!!!
Business response:
Dear Rena, We sincerely apologize for the inconvenience caused by the overbooking issue. It is unacceptable for reservations to be given away, and the experience described does not reflect our standards. Ensuring our guests have a smooth check-in process is a priority, and we regret the distress caused. Your feedback is invaluable, and we are addressing this with our team to prevent future occurrences. While the situation was unfortunate, and we understand your decision not to return, we hope for another opportunity to provi... read more
Staff are unprofessional and treat customers like crap. Rooms are filthy and equipment is in lousy condition (fridges leak and staff don’t care about fall risks of handicap customers, hair dryer over sink had cord chewed off!). They only “guarantee a bed” not a room type, which is problematic if you need a handicap room. Management complained when they were asked to discount the regular room when the handicap room was unavailable. Management also complained when reasonable ask of providing dishes and towels to room were expe... read more
Business response:
Dear Carmel, Thank you for sharing your experience, and we sincerely apologize for the issues you encountered during your stay. Your concerns about the cleanliness, equipment condition, and lack of accommodation for your needs are deeply troubling, and we are committed to addressing these shortcomings immediately. We understand the frustration this caused, especially given the importance of ensuring a safe and comfortable environment for all guests. We take your feedback seriously and will work with our staff to improve our ... read more
Recepcionista desagradable, incompetente y maleduc Cuando llegamos a la tarde la recepcionista fue la mas desagradable, incompetente y maleducada que jamas hemos visto en un hotel. No entendemos como puede estar trabajando en ese puesto.
Business response:
Dear Severiano, We regret to learn about your experience with our receptionist. Such behavior is unacceptable and not indicative of our standards. Your feedback is crucial, and we will address this matter with our team to ensure service improvements. Thank you for bringing this to our attention. We hope you will consider giving us another opportunity to provide a more positive experience.Sincerely,Hotel Management
floor was sticky, toilet not secure, toilet seat not attached, bed lumpy, kitchen counter broken and counter top peeling, door to room was not secure.
Business response:
Dear Cam, Thank you for your feedback. We are sorry to hear about the issues you encountered with the cleanliness and condition of your room. This is not the level of quality we strive for, and we regret the inconvenience it caused. We are addressing these concerns with our maintenance team to ensure improvements are made. Your feedback helps us enhance our service, and we hope you will consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
I don’t like that the old GM has walked into my room before checkout time to check with us if we are staying longer when I already paid through Expedia. I’m pretty sure you’re not aloud to walk into a room especially before checkout time. She has also called the room at 1:30 am twice and then came to room and knocked to wake us up on purpose because she didn’t do her job and replace the room with multiple problems that was addressed when it was booked on first day. The old GM just recently stepped down should be talked to fo... read more
Business response:
Dear Joseph, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.