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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff at the desk was very pleasant, should have more staff so that things they say will happen, can happen.
Business response:
Thank you for taking time to review your stay at Extended Stay America. We especially want to thank you for acknowledging our professional, friendly staff. Our goal is to provide a great experience for all of our guests. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
Improve the breakfast alternatives, like other pastries.
Business response:
Angel, thank you for being our guest at Extended Stay America.t’s a pleasure knowing your visit with us was an enjoyable one. Your feedback regarding our grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new offerings for future implementation. We look forward to having you as our guest again whenever your travels bring you back to Rochester. Sincerely, Hotel Management
Won’t stay again. The room was dusty. I don’t think the sheets had been changed the sheets smelled of men’s Cologne. The tv did not work properly. I guess there was a hotel wide problem. Only 1 person working at the front desk. Halls had not been vacuumed in awhile. Beds and pillows were awful. I won’t be staying there again. The one girl at the front seat was very nice. I felt bad for her. Hotel was full and she was on shift alone.
Business response:
Wendy, please accept our sincere apology for the cleanliness and maintenance issues you encountered during your stay. We have shared your feedback with the appropriate teams so that corrective measures can be taken. We are also sorry for the disappointment you had with the comfort of your bed. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. We regret the inconvenience caused and hope you will give us a chance to impress you on a future visit. S... read more
It was clean. Near where i needed to be. I was very happy. Thank you. 🙂
Business response:
Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
ok stay The place was ok just smelled like cigarette smoke and was not clean enough for me.
Business response:
We apologize for the smoke smell you encountered during your visit. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We appreciate you alerting us to this issue, and we hope that you will come back and stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.