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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was ok, wasn't there that long, but for the legnth of tome that i was there it was ok
Business response:
All of us at Extended Stay America appreciate your kind review. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Ok good excellent service and good value here for the most amazing experience
Business response:
Mayra, thank you for staying with us and for posting your kind comments about our hotel, Extended Stay America. It is lovely to read you loved our courteous service and found us to be a great value. It was a pleasure having you stay with us, and we hope you will choose us again! Sincerely, Hotel Management
It met our needs. Nothing fancy about it. Room was clean and the bed was comfortable
Business response:
James, thank you for choosing Extended Stay America and for the excellent rating. We are thrilled to know we met all your expectations and you had a great stay. We are also delighted you loved our clean room and comfortable bed. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Disgusting. Smokers and others were gathered in front of the main door. Little “lobby” (not really a lobby) was dirty. Had to wait for a desk attendant to appear from somewhere in hotel while her family members were hanging out. Checked in and started to get nervous as I walked down the filthy hallway to my room. Inspected bed... hair, dirt, little black dots. Night stand had “stuff” all over it. Even my dog didn’t want to stay — barked to be picked up. I gathered my stuff and walked out, leaving my key at front desk. Woman ... read more
Business response:
Thank you for choosing our hotel. On behalf of the entire housekeeping team, please accept our sincerest apologies for the service issues you had during your stay. We have processes in place where our housekeeping leaders double-check every room prior to its occupancy by the next guest, but we apparently fell short in our processes. We are reviewing them so that we do not have this happen again in the future. Thank you again for bringing this to our attention, and we hope we are given the opportunity to redeem ourselves by h... read more
Could have been cleaner and the kitchen needs a new coat of paint.
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. Your concern regarding the kitchen area will be shared with our appropriate team. So, thank you, and please consider staying with us again in future. We wo... read more
Very nice place for a good price! It was clean and staff was nice.
Business response:
Thank you for the glowing review of Extended Stay America. It is our goal to deliver great value at a fair price. We believe that our excellent customer service and well-kept property makes us an amazing choice. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.