Extended Stay America - Rochester - Greece

Business response:

Dear Guest, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management 

Business response:

John, thank you for the glowing review of Extended Stay America. We believe that excellent customer service, our prime location, and a well-kept suite makes us an amazing choice. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It’s a pleasure to know you liked our affordable rates as well as our courteous associates. We are also happy to know you enjoyed our ideal location. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management 

Business response:

Thank you for writing such a wonderful review of our hotel. We appreciate your nice comments about our convenient location close to a variety of restaurants. We receive many positive comments about our location so we are glad this contributed to making your stay a great one. All of us here at Extended Stay America appreciate your business and look forward to seeing you again. Have a great day! Sincerely, Hotel Management 

Business response:

Catrina, thank you for being our guest. We are sorry for the inconvenience you had due to the smoke smell. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such issues again moving forward. We hope to have another opportunity to serve you better in the future. Sincerely, Hotel Management 

Business response:

Philip, thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Man... read more

Business response:

Satrina, thank you for choosing Extended Stay America. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management