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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice little hotel No real complaints except for the area it wasn't in.
Business response:
Eric, thank you for being our guest at Extended Stay America - Rochester - Greece. We are pleased to know you enjoyed your overall stay and were impressed with Although you were overall satisfied with your stay, of the aspects of our hotel. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
The perfect hiding place Always clean, quiet and so comfortable; our go-to place to get away from it all.
Business response:
Katherine, thank you for choosing to stay at Extended Stay America - Rochester – Greece. It’s a pleasure knowing you had a comfortable stay and loved the cleanliness of our property. We hope to welcome you back soon. Sincerely, General Manager
I want a receipt when I check out !!!!!
Business response:
Robert, thank you for your review. We are pleased you had an overall pleasant experience. In regard to the receipt please feel free to reach out our front desk as they will be happy to assist your needs. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
Only problem I have is no one is at the desk in the morning for questions or extending my stay.
Business response:
Kimberly, thank you for selecting Extended Stay America - Rochester – Greece for your visit. We are pleased you had an overall nice stay. However, we are sorry for the service issue you encountered at the front desk. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
Business response:
Brian, thank you for sharing your kind rating of Extended Stay America - Rochester - Greece with future travelers. It was our pleasure hosting you, and we hope to see you again soon. Sincerely, General Manager
it's was comfortable stay only wished that they had a pool
Business response:
Angelica, it was a pleasure hosting you at Extended Stay America - Rochester - Greece. We want every guest to have a pleasant stay, and we are glad to know we succeeded in making this happen for you. We look forward to seeing you again in the near future. Sincerely, General Manager
Business response:
Tina, thank you for your nice rating and letting us know your stay at Extended Stay America - Rochester - Greece was a pleasant one. We enjoyed having you as our guest and hope you will make us your home again whenever you plan to visit this area. Sincerely, General Manager
Staff was polite. The hotel is a dump. There was dog feces in the hallway. The room door looked like it was attacked by a dog. The room floor was vinyl and sticky in spots. There were half-drank sodas in the fridge and the entire lobby and hallway smelled like marijuana and the front doors were difficult to open.
Business response:
Dear Guest, Thank you for sharing these concerns. It is clear that the conditions you encountered fell far short of what any guest should experience, and we sincerely apologize for the discomfort and frustration this caused. While your acknowledgment of the team’s courtesy is appreciated, the issues noted have been forwarded to the appropriate departments for urgent review so improvements can be made swiftly. The commitment to providing a cleaner, safer, and more dependable environment remains a priority, and a return visit ... read more
Terrible
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize that your stay did not meet your expectations and understand how disappointing this must have been. Your comments are important and will help us focus on improving both our accommodations and service for future guests. We regret any inconvenience you experienced and hope you will consider giving us another opportunity to provide a more comfortable and enjoyable visit that reflects the quality and care we strive to deliver. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.