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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Small bed, No breakfast, only provided granola bars.
Business response:
Thank you for being our guest. We are sorry we regret not meeting your expectations with the size of your bed. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We will also share your comments with our brand leaders to determine new grab-and-go breakfast offerings. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Not very good I would not stay here again. First off the front desk is very unprofessional. Having side conversations. Felt like they were more interested in their own conversations. The room is very basic. The bathroom does not have a fan which was weird. Then the number one annoying thing was the pillows. They are a small square and you get three of them. They are very flat! So we went to ask for more pillows and they were out (because so many others had asked for more pillows). Then when I went to check out I had to stand... read more
Business response:
Hannah, thank you for being our guest. We sincerely apologize for the poor service you received from our front desk associates. We also regret knowing our team was not able to provide you with extra pillows. This is not the impression we like our guests to leave with. Your feedback will be used to improve our service levels going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
They have a sign posted saying they share guest registrations with law enforcement. My interpretation is that this is anti-immigrant and ICE related. Won’t be staying there again.
Clean but missing items to use in kitchen. Had a kitchenette with no cups, glassware, dishes or pans. Very strange. Room itself was clean.
Business response:
Thank you for reviewing your stay. We're glad to know you liked your well-kept accommodations, but we're sorry for the inconvenience you had due to our dishware policy. Kindly note, the kitchenware for your room is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to our guests upon request. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
I like that the property was clean and the staff was friendly. I didn’t like that any one could walk in the doors when someone leave out need to have cameras all around so staff could see what’s going on the last day I felt unsafe there that some one told a person that live up there my room number and where I was staying Other wise from that I like there I would return back and recommend people too
Business response:
Thank you for reviewing your stay at Extended Stay America. We're glad to know you liked our well-kept property and the service provided by our associates met all your expectations. However, we're sorry you did not feel safe while you were here. Kindly note, the safety, and security of our guests and their property are of utmost importance to us, and we work closely with local police to maintain a safe and secure environment in our hotel. We appreciate you recommending us to future guests and look forward to hosting you agai... read more
When I attempted to check out there was a problem with the front desk computers. I had a bus to catch. I needed to check out and they couldn't do it.The front desk agent was clearly inexperienced and in over her head. The gentleman working with her was brusque and dismissive with me and completely unwilling to work with me or explain the situation. My negative experience with these two employees means that I will likely not be staying with you in the future.
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.