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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was dirty and smell terrible just not good
Business response:
Dear Louise, Thank you for taking the time to share your experience. We sincerely apologize that your room did not meet expectations and that you encountered unpleasant odors, as we understand how this affected your stay. While some aspects of older properties can present challenges, your feedback highlights areas where we need to focus on enhancing cleanliness and maintenance standards. We appreciate your candid remarks, as they help us improve the overall experience for future guests. We hope you will consider giving us an... read more
The heater in the room didn’t work and the tv was out of signal even after I had an employee check both things for me .
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the challenges you encountered during your visit, particularly the issues with the climate control and television, despite the team’s efforts to assist you. We understand how frustrating this must have been, and we regret that your stay did not meet your expectations. Your comments have been passed along so we can address these matters promptly and strengthen our overall service. We appreciate you bringing this to our attention and hope you will cons... read more
Tv did not work and when we asked staff for help they refused to send somwone to room to help. There was no bathtub in room. There was no breakfast. We had a room next to us that had their music on very loud till 2am having a party and staff again declined to help.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry for the difficulties you experienced during your stay. The challenges you described, including noise disturbance and a lack of support from our team, are deeply concerning and do not reflect the level of service we aim to provide. Your comments will be carefully reviewed so we can address these issues and enhance our guest experience. While we cannot change what occurred, we remain committed to improving and hope you might consider giving us... read more
Me and my son checked in around 9:30.That evening when grabbed some dinner grabbed a few other things.Probably got back to the room like 10:40 / 11:00 like about 2:30 in the morning somebody pulled the fire alarm that went off from two thirty to about four the front desk wasn't able to turn it off. The fired apartment took their sweet precious time. If it was an emergency, we would have been burned down. And despite all that , I wasn't able to get my money back ended up with fifty percent credit , and I was only at the hotel... read more
Business response:
Dear Guest, We regret the distressing situation and appreciate you bringing the fire alarm issue to our attention. We always strive to provide a restful night's sleep for each guest and truly regret that your sleep and rest were disrupted due to the fire alarm. We assure you that the safety of our guests and our employees takes priority over everything else. Fire alarms are rare occurrences at our hotel; therefore, we are sorry for this instance. Additionally, your comments about credit refunds are also taken seriously, as w... read more
The dog across the hall barked all night. The fire alarm went off for about 20 minutes. I got no sleep.
Business response:
Dear Guest, Thank you for sharing your experience with us. We are truly sorry that your rest was disrupted by noise and the unexpected alarm during your stay. While certain situations, such as emergency alerts, are beyond our immediate control, we understand how disruptive they can be. Your comfort and peace of mind are very important to us, and your feedback helps us identify areas for improvement. We hope you’ll consider visiting again so we can provide the comfortable stay you expected and ensure your next visit is much m... read more
Don't know left at 5 am
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We regret that your stay did not meet your expectations and sincerely apologize for any inconvenience you experienced. Your comments are valuable, and we will review them carefully to help improve our services. We appreciate your input and hope you will consider giving us another opportunity in the future, allowing us to provide a more comfortable and enjoyable experience for you. Sincerely, Hotel Management
Grab and go breakfast bar is just that, grab a coffee and snack bar and get out as fast as possible. Dirty hotel, needs major renovation. Staff were helpful and nice. Room was clean but very dated.
Business response:
Dear Eric, Thank you for sharing your feedback. We are glad that our team was helpful and that your room met your cleanliness expectations, but we sincerely apologize that other aspects of your stay, including the condition of the property and limited breakfast options, did not meet your expectations. Your comments have been shared with our team as we continuously look for ways to enhance both the comfort and overall experience for our guests. We value your insights and hope you will consider returning, giving us the opportu... read more
Entering the room, the drawers were scratched up broken. The bathroom sink didn’t look new at all inside of it had patches. The border in the kitchen was ripped up by the sink.
Business response:
Dear Quintel, Thank you for sharing your experience. We sincerely apologize for the condition of your room and the inconvenience it caused. The issues you described with the furniture, bathroom, and kitchen are not reflective of the standards we aim to maintain. Your feedback has been shared with our maintenance team to address these concerns promptly and help prevent similar situations for future guests. We appreciate your honesty and hope you will consider giving us another opportunity to provide a more comfortable and wel... read more
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.