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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we got there Room a mess. Clothes everywhere Dishes and beer cans everywhere. Staff was nasty. Told us to clean it up.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room and the poor service you received from our associates. Please be assured that we have shared your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We have also discussed your feedback with our associates to remind to our main goal is to provide outstanding customer care to our guests. We hope you will give us another opportunity t... read more
Run down property poorly maintained Run down property poorly maintained.
Business response:
Nelson, thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Unqualified check in staff, didn’t even know how to read a driver’s license address. Warned out room Sticky floors Leaking shower Loud ac
Business response:
Thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
I checked in and paid around noon for a double room. When I went back to pick up the keys my room was given away. The attendant that was there nice and found a single room. Unfortunately the room was not clean. The bed sheets were dirty, the pillow case was stained and had hair on it. The shower leaked all night. The cable outlet was broken. The toilet was stopped up. This room was for my out of town family who came for my daughter's Masters graduation. This really put a damper on our visit. I would never recommend this hote... read more
Business response:
We sincerely apologize you were here for your daughter's Masters graduation, and we ruined your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Breakfast and cleaning sub par Breakfast options were limited to a few granola bars. Cleaning, according to the staff, happens once a week. This is far below standard for hotels.
Business response:
Thank you for the review. We are sorry for not meeting your expectations with our breakfast offerings and regret our the disappointment you had with our housekeeping policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope ... read more
Did not like room at all. It was dirty and had the smell of stale smoke in it. The continental breakfast was a joke. All they had was a basket of cereal bars and store bought muffins still in plastic wrappers. All they had was coffee and no juice or cereal. Would not recommend at all
Business response:
Thanks for taking the time to review our hotel. We apologize for the smoke odor you encountered in your room. We have asked our housekeeping staff to make sure this suite receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our h... read more
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,169 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.