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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice room with kitchenette The room was clean and comfortable, with a kitchenette for convenience. The neighborhood is pretty much strip mall motif. I had asked to check out an hour later than required, which the desk clerk said would be fine and that he would make a note of it... Apparently it slipped his mind, since the cleaning person AND her supervisor were banging on my door at 11:10.
Business response:
Edward - Thank you for your recent review of your stay. We appreciate the kind comments about the fresh, clean room, and convenient fully equipped kitchen; however, we apologize that the late check out was not recognized by our staff. To make sure this doesn't happen again, I am personally coaching our staff members on proper late check out procedure. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to s... read more
Mr. Les Kriegler The staff was so helpful but the room really was not good. There was an odor and the staff used a chemical spray on it twice and we kept the windows open even though it was December in Rochester, NY. We chose not to move just because it was too much effort but the room was really not acceptable.
Business response:
Les - Thank you for sharing your feedback with us. We are glad that our staff provided you with quality service; however, we are disappointed to hear that there was an unpleasant odor in your room. We will take this opportunity to coach our housekeeping staff and make sure that your experience is not repeated. Once more, thank you for posting your review. We hope to see you again in the future.
Hotel woes If you need a wakeup call don't count on this place. According to the taxi driver they will do wake up calls I was lied to by the front desk person. Missed my early morning flight! Alarm clock never went off until I picked it up to look at the time.
stay in ROC, NY Shower was wonderful, bed was very comfortable. Breakfast was fruit and granola bars, nothing gluten free. I thought I saw a pool was onsite (website) rechecked website: In small writing (only certain hotels) - not happy!
Business response:
Lois - Thank you for taking the time to write a review of our hotel. I am glad to hear that you enjoyed your shower and comfortable bed during your visit with us. As well, thank you for your feedback regarding our grab-and-go breakfast and our lack of a pool. Your comments will be very helpful as we continue to improve our guest experience. Thank you for choosing Extended Stay America. We look forward to welcoming you back in the future.
Nice family Hotel Staff was very nice, originally I had a smoking room, didn't notice that when booking... but the next night they switched it to a non smoking room. Very friendly and there was a stove and fridge in the room!
Business response:
Thank you so much for posting a review of our hotel. Please accept our apologies that we were unable to provide you with a non-smoking room when you checked in; however, I am glad to hear that we were able to quickly accommodate you the next day. As well, I'm glad that you enjoyed our friendly staff and your fully equipped kitchen during your visit with us. We look forward to having you visit with us again in the future.
The Worst Hotel Ever!!! The hotel looks like a homeless facility. It is dirty, dark, dingy, smells bad and bad location. It is a rundown hotel. No daily service, you have to ask for toiletries by the desk. There is nothing positive I can say about this place. I don't recommend it to anybody unless you're on a tight budget and willing to stay in a place like this. Stay away from this hotel.
Business response:
Joy - I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you did not enjoy your stay with us. As this hotel’s manager, I can assure you that I will discuss your experience with our staff members to ensure your experience is not repeated. Thank you very much for providing us with your feedback. We hope to have the opportunity to provide you with a better stay in the future.
So disappointed..... This is my first of many trips to Rochester and I was looking for a hotel to stay at every weekend. This one was convenient, new and close to where I needed to be. Unfortunately, the customer service was very disappointing. I called Saturday afternoon to tell them that I would be checking in late to ensure that they didn't give my room away. When I arrived, the only room "available" was in the lobby right next to the front door. There were loud patrons in and out all night, smoking outside, yelling in th... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. The noise disturbance you described is unacceptable, and I sincerely apologize for your experience. I met with our staff, and we will monitor all activity in the area you described to ensure that noise level remains at a reasonable level. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will stay at our hotel, or any of our other brand locations in the future.
Quality for the price I stayed at this location before. It seemed to have been upgraded. Pleasant staff as always.
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.