This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
not happy The people at the front desk couldn't find my Reservation i waited for 30mins for a room after I already made the reservations over the phone five hours earlier
Business response:
Thank you for taking the time to write a review of your stay. The wait time you described is unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am going to coach our staff members about checking our guests in a timely fashion. Thank you again for bringing this to our attention. We hope you will give us a chance to make a better impression the next time you are in the area.
When I call to reserve a room. They told me was a continental breakfast. Was only cold coffee, no cream, no sugar. Two dry orange. Tv and a/c not work. Not happy at all.
?????????? After we were told on the website that we can pay at checkout...we were charged as soon as we checked in...Plus The Frig Was Rusted
Business response:
Your review for our hotel was recently brought to my attention. I sincerely apologize that your stay was not to our company’s high standards. To uphold our company's high standards, we will review our room inspection and billing procedures to prevent your experience from happening again. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Awful experience Would give this hotel zero stars if possible. "Non smoking" room absolutely reeked, not the cleanest either...will not stay here again.
Business response:
The staff and I read your comments about your stay with us. Please know that we are sincerely sorry for the odor issues you experienced. In response to your feedback, I am working with our housekeeping staff to address potential problem areas and eradicate smoke odors. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
All floor cover with cigarette smoke no plates or spoons in the room this hotel make my travel horrible
Awful Experience The place has an unacceptable smell. It is dark, and my room was not cleaned. Awful experience.
Business response:
Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room was not cleaned properly. To uphold our company's high standards, I will be retraining our staff on our room inspection procedures. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Don't expect anything but a bare room. No amenities whatsoever! No kitchen stock, blow dryer, coffee maker, ice bin or even ice machine, water fountain, lobby restrooms, a few towels and 2 slivers of soap is what you get, that's it! Breakfast was a few frozen muffins, apples and coffee. No juice, milk, cereal, yogurt etc. Really a disappointment for the price paid.
Business response:
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our amenities were not to your satisfaction. While we no longer keep dishes in guest rooms, these items, including coffee makers, are available upon request for no additional fee. Additional toiletries and hair dryers are available at the front desk. In response to your feedback, I am training our front desk staff to effectively communicate all we have to offer to our guests at... read more
non-service hotel horrible bed-I am still hurting no service-no room cleaning, no wakeup call free breakfast was a joke like camping out for $100/night
Business response:
Your review for our hotel was recently brought to my attention. I sincerely apologize that our amenities were not explained during check-in and that our mattresses were not to your satisfaction. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will be speaking to upper management about upgrading the mattresses to ensure that future guests have a comfortable sleep. Additionally, I will be co... read more
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,076 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.