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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We stayed just one night after attending a wedding in town. It was nice, just what we expected.
Good hotel if you can get a room for under $80 The staff was very friendly and accommodating. The room, well it's outdated, needs some upgrading. Even though they said that they just did renovations, it's obvious that it was just a quick touch up nothing major. The bathroom, needed to be more clean ( shower curtain was dirty on the bottom, and some hair was in the tub and on the walls. The tissues were super cheap worse than the toilet paper. Overal, it's an ok hotel if again you get it for cheap.
Business response:
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the bathroom was not as clean as it should have been. To prevent this from happening again, my team and I will be reviewing our cleanliness procedures to ensure that your experience is not repeated. Thank you very much for providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience... read more
hotel close to expressway Good room need updating of facilities. Need remodeling in lobby
Business response:
Thank you so much for posting a review of our hotel. We're so pleased to hear that you enjoyed your stay at hotel. We will review your comments and look into continuing to improve our hotel. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Stayed 45 mins and checked out! The hotel was filthy! Crumbs in the bed and chairs. Smells. Hairs in bed. Clear the room was not cleaned properly nor were sheets changed. Checked out within 45 mins after arrival. Left message for more than 2 weeks with hotel manager, named Clarence. Never received a call back and he was always busy or out of the office. Finally called their regional manager who was wonderful and refunded my money. I'm sure other extended stays are fine but this specific location was terrible. Nothing worse t... read more
Business response:
Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to read that you had so many cleanliness issues with your room. As well, I do apologize that you found me hard to reach while trying to attain a refund. To prevent this from happening again, my team will improve communications by recording information about guests needs or concerns in our communication log. I will also be reviewing cleanliness standards and procedures to ensure that your ex... read more
Average, Middle-of-the-Line Hotel First off, let me say that Carmen - the receptionist - was very friendly and helpful. The rooms themselves are sparse, however. The bed wasn't all that comfortable, the kitchen was outdated and the white cabinets made me feel like I was in a hospital or something whenever I was in the room. The bathrooms are fine, but the towels are tiny and of poor quality and, unfortunately, there were a couple of dirty ones in my room. Also, I was disappointed that they did not have a gym. If you're not e... read more
Business response:
Kristin - Thank you for taking the time to write a review. We are glad that you received quality service from Carmen; however, we are disappointed to hear that we did not exceed your expectations. We will continue working with our staff to improve our hotel and our guest's experience. Thank you again for your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
terrible experience I arrived at 5:45 pm and had to wait 2.5 hrs for the room to be cleaned- I was #5 on list of about 10. Very old furnishings, don't think it was really that old- just looked that way. Breakfast was coffee and packaged muffins. Nothing in room- if wanted any cups etc.. had to get at desk. No one ever answered the phone at the desk- Very BAD experience. Will NEVER stay at one again
Business response:
Thank you for your recent review of your stay. The situation you described regarding the long wait for your room is truly regrettable. We are very sorry for your experience. In response to your feedback, I will be meeting with my housekeeping staff to review procedures to ensure that guest rooms are ready upon guests' arrival. As well, I will be meeting with my front desk staff to review customer service standards so that your experience is not repeated. Thank you very much for providing us with your feedback. Thank you for ... read more
Great Value Taking my son to college at Rochester Institute of Technology and needed a place to overnight. Extended Stay was a great discovery. Nice room, great kitchen, very comfortable bed. Staff provided friendly service. We will definitely make this our go-to place every time we come to Rochester.
Business response:
Thank you so much for posting a review of our property. It's great to hear that our hotel was able to accommodate you and your son. The staff and I are pleased to read that we were able to provide you with a comfortable and convenient room with a kitchen. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
ziemlich laut mein Zimmer hatte einen dauernden niederfrequenten Lärm wie von einem gedämpften Ventilator. Diesem war leider nicht beizukommen. Zusammen mit der ebenfalls nicht leisen Air-Conditioning und dem Kühlschrank ein kräftiges Ensemble. Das Jetlag machte alles erträglich aber nicht wünschenswert. I.A. muss man wissen, ein 'continental breakfast' ist in den USA eine sehr kleine Angelegenheit. Wird manchmal auch als 'grab and go' bezeichnet, was das Angebot ehrlicher umschreibt. Nicht zu vergleichen mit gleichlautenden... read more
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.