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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Tried to check in early i was denied even though they had rooms available!! Staff member didn't even take time to look. Finally she said yes we do. I was able to check in earlynafter waisting an hour
Business response:
Thank you for sharing the specifics of your stay with us. We apologize for the service issues you encountered at the time of check-in. Please be assured that we have discussed your feedback with our team to remind them our primary goal is to provide outstanding customer care to our guests. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Filthy Three issues: When I arrive I noticed that the pillow case was filthy. I had to take dirty towels to the lobby to swap out for clean towels. The entire 3 floor was filthy and stinky. I had to tell the front desk to please come put something down to clear the smell
Business response:
Donald, thank you for feedback of your stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and I am very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We hope you will consider a future stay as we would welcome the opportunity to regain your trust... read more
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Sleepless in Rock Hill. This property was located next the highway and it sounded like we slept in the middle of north and south bounds lanes. All we heard was the roaring of traffic all night long.
Business response:
Darian, thank you for being our guest. We are very disappointed to read you couldn't experience a restful night's sleep due to the noise issue. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Definition of rude staff I needed to get a receipt as this was a business trip. I was frustrated when the front desk wouldn’t provide me one when other hotel chains can. When I expressed my frustration, the manager rushed out from behind the desk and told me to get out of his hotel before he called the police on me for trespassing. First and last time I will stay at an Extended Stay
Business response:
It's never our intention to disappoint our guests. We apologize for your unpleasant experience with our associates. We value your feedback and will use it to make sure so we are more consistent in our service delivery. Regarding your concern about the receipt we would like to mention that while making the reservation through the third party website, a guest usually gets the receipt at the same point of time. If we could be of any further assistance, we would be happy to be of service. We hope you will consider staying with u... read more
Cafard et coquerelles Nous avons dû déménager trois fois à cause des coquerelles qui se promenaient dans les chambres. Nous aurions aimé changer d'hôtel mais nous avions déjà payé directement à Hotel.com et l'hôtel nous renvoyait à votre service dont le numéro de téléphone était introuvable sur le site via ma tablette. Ce n'est pas évident! Nous avons enfin réussi à vous rejoindre et nous avons obtenu 30$ de compensation. Nous aurions plutôt préféré changer d'hôtel. Quant à la cuisine complète, il n'y a rien dans les chambre... read more
Business response:
Thank you for taking the time to share your review with us. Please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously we fell short of this. Thank you for bringing the in-suite unwanted guest situation to our attention. We have our pest control company scheduled to treat the room and the property today. We hope we will have another chance to show you our hospitality in the near future. Sincerely, Hotel Man... read more
Bad hotel. I would never recommend it to anyone. We booked 4 weeks out. When we got to the hotel on Friday to check it, it was overbooked and there were no rooms available for us. We had travelled over 3.5 hours with young children and it was of utmost inconvenience! I have never booked an Extended Stay America in the past and never will again.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you this at our hotel. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Property was dirty. Staff was too busy talking amongst themselves and on their phones to check in myself and another couple.
Business response:
Amber, thank you for your review. We apologize that our front office team fell short of providing you with the excellent service that we strive for daily. We have shared your feedback with our team, and we have taken measures to ensure this does not happen in the future. We hope you will consider this an isolated incident and come back for another stay. We would love the opportunity to provide you with the hospitality that you should have experienced during this stay. Sincerely, Hotel Management
need help to make it better hotel customer service was so bad, I did questions about checking in and out, service and more and answers always was No we can not!, also my lights in my bathroom did not work so when I asked them they told me no rooms available so they can fix it next day however I check out next day! really....
Business response:
Erick, thanks for choosing us. We offer our sincere apologies for the maintenance issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 3.9 star rating with 2,621 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.