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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was nothing good about this property. It started to check in we arrived and no one at the front desk for a good 10 minutes. We got checked in with a very unfriendly front desk girl didn’t tell us about breakfast didn’t tell us about anything just handed us our keys and told us where the room and elevator was located. We get to our room to find the most disgusting floors I’ve ever seen they were black when I got down on my hands and knees because we were sticking to the floor in the kitchen it is a real joke no pots and... read more
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this a... read more
Well below standard My daughter and I checked in around 3:30. The 1st room we were given had not been touched by house keeping at all, the second room smelled strongly of cigarette smoke (even though the hotel is a "smoke free" hotel), and the third was mildly clean. After my daughter and I cleaned everything (removed the pink mold and body hair in the shower, cleaned the bathroom floor which left my cleaning rag black, dusting the headboards removing an inch of compacted dust, and spraying disinfectant spray) we decided to ... read more
Business response:
Thanks for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issue you experienced here. Your feedback is discussed with the concerned team to take the necessary remedial actions ensuring we deliver a clean and comfortable stay to all of our guests going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
If you want to get rest don’t stay here. Is appears this is the local party hotel. Multiple party’s were going on and the folks at the front desk were very nice but didn’t have the training to deal with the situation.
Business response:
Mark, thank you for choosing our hotel. We are sorry for the issues you encountered due to the other guests on the property and regret the service issue you had. We are reviewing this situation to see what went wrong so we can avoid this in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Will not stay again Very noisy both hallway and room above. Next door room set off smoke detector. Breakfast area untidy and not appealing(afraid to eat there). More like a dorm than a hotel. Bathroom door and closet door were the same unit (ie. sliding barn door) that swung at the bottom.
Business response:
Steven, thank you for reviewing your stay. We apologize for the difficulties you encountered while you were here. Please know our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and fix the issue or move you to another room. We have also asked our housekeeping team to be more diligent with our efforts moving forward. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel... read more
Worst hotel experience for me in years, and I stay at hotels about 3x/month. Arrived to find room smelled like someone emptied a perfume bottle in it, and the bathroom door wouldn't close (it wasn't really a door, but a slab of wood on a track). First, desk couldn't move us "because there were no more rooms". When we suggested that what we were being asked to stay in wasn't acceptable, they found another room. This one was two doors down from a very loud, very crowded party. We left. Save your time, don't stay here.
Business response:
We apologize that your stay was less that satisfactory . We were sold out this weekend and we attempted to accommodate you as best we could. We thank you for trying us and hopefully you will give us another try in future
Dirty hotel Floors were filthy, no amenities, uncomfortable bed and cheap towels, etc. Breakfast was granola bars and oatmeal. No fruit, juice, or bread! Elevator had windex smears all over it too. They need to get better housekeeping!
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management
Severe looking rooms.
Business response:
Thank you for your review. We apologize we fell short of your expectations regarding your room. We have alerted our maintenance team to your concerns, and we will be more proactive replacing items that are beginning to show wear. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Dirtiest hotel room I have even stayed in The dirtiest hotel i have ever stayed in and I travel a lot. The worst part was that it did not seem to be an old hotel. My family including young kids arrived at around 9pm tired from being on the road all day, only to have to wait 20 mins for anyone's to show up at the front desk to check us in. When the TWO desk clerks came around the corner, they had obviously been on a smoke break out back leaving no one to fend the desk. THere was mud tracked thru the entire hotel from the fron... read more
Business response:
Melissa, we hate losing our loyal guests and are extremely sorry for letting you down during this visit. We sincerely apologize for the service and cleanliness issue you experienced during your stay. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work so that no future guest encounter a similar issue. Also, we provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will ... read more
Business response:
Cheryl, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 3.9 star rating with 2,742 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.