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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
+ Parkplatz - Service - Sauberkeit - Frühstück sehr schlecht - Lautstärke
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Big Disappointment First room we were given was a shocker, unmade beds, dirty dishes, trashed room. Second room, dirty shower, molded, dust so thick you could write your name and broken window. We left.
Business response:
Sherry, thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy, and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay.... read more
Just the kitchen the stove fridge and etc. also the tv
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The manager was extremely nice and helpful but her staff was inexperienced.....nothing for breakfast.....location okay....large room with nice walk in shower.....
Business response:
Thank you for sharing your comments. Although you liked the size of your room, we are sorry you were unhappy with our breakfast offerings and regret the service issue you encountered. Your comments have been shared with the appropriate team members to ensure a better outcome going forward. We hope you will consider staying with us again so that we can provide you with a much better stay. Sincerely, Hotel Management
The bathroom was not clean. The floors were sticky. The mirrors were hazy in smutched and hazy. There was no hair dryer.
Business response:
Thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. For future information, the hairdryer is available at the front desk, and our team gladly delivers it to your suite upon request. We value your comments and do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Manag... read more
Beware of Bed bugs! The staff thinks its normal. I stayed here this past Friday because I needed to work in Rock Hill, SC on Saturday morning, so I decided to drive the 2 hours down the night before and stay in a hotel. I was thankful to find this hotel 10 mins from where I needed to be in the am for a good price. I've stayed in several extended stays before, so I didn't bother to look at the reviews. I arrived around 9pm, dog tired and was given a spacious (wheel chair accessible room). I put my stuff down and pull back the... read more
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 3.9 star rating with 2,742 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.