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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad hotel This hotel needs alot of attention. My kitchenette had nothing in it. Not even silverware, pots or glasses. It didn't have a coffee pot. Only 1 paper cup in the bathroom. The burner didn't work. I didn't have an ice bucket. I had 1 little bottle of shampoo. The only thing good was the mattress was comfortable. Very disappointed.
Business response:
Tammie, thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to yoursuite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank you again for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
Our room was not very clean, mold in the shower, sticky tile floors. was disgusting. No coffee maker in the room - big surprise to us! I didn't realize it was pet friendly and rode up in the elevator with a smelly dog!!! Our room smelled like an animal. we had to spray an entire container of Lysol and leave the window open for 4 hours!!! tough way to end a very long day on the rode - would not recommend at all.
Business response:
Thank you for the review. We are sorry for the odor issue you encountered and regret our kitchenware policy was not explained to you upon arrival. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Your feedback regarding the cleanliness issue has been shared with housekeeping staff to make sure this room receives a deep clean so that our future guests never experience the same proble... read more
Too close to the freeway. Lots of noise from the room directly above. Breakfast was a granola bar (they ran out the last day). Poor service.
Business response:
Mike, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
We had arranged with the manager to have a late check in as we were travelling after work and couldnt get tp the property until 3am. Once we arrived, the front desk staff had us pre-checked in but two of the rooms were still dirty, so we had to go back to the front desk 3 times to finally get a room that was clean... Was told to call back and speak with the manager, and we have done that twice and both times, manager was unavailable and hasnt called us back yet.
Business response:
Thank you for being our guest and for sharing your thoughts about our hotel. Please accept our apologies for not meeting your expectations. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. Please visit us again in the future so that we can demonstrate the excellent service you should have experienced on this visit. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
The overall visit was good until we unsafe. A guest constantly knocking on doors throughout the middle of the night. Also, experienced a guest knocking on a guest's door with a firearm.
Business response:
Dear Valued Guest, We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
No hot water Had to take cold showers Did not even offer discount for inconvenience
Business response:
Thank you for being our guest. We are sorry for the issues you had with the lack of hot water in your room. We have addressed this concern, and we hope you will see this as the isolated incident that it was. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 3.9 star rating with 2,742 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.