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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk staff are completely incompetent. The three times I came to the desk, once to check in, once to get information and finally to check out it took 10 minutes for anyone to show up and when they did they were apathetic and didn’t provide you with any information, unless you directly asked. Also it’s not free breakfast. Just a couple of granola bars thrown in a bowl.
Better fitness room than most hotel facilities. The rooms were significantly larger than typical facilities. The room we had, either the ac was broken or the rooms are automatically set to stay on 74 degrees, which is a bit warmer that I like my sleeping space. The ac unit could not be turned off nor could the temp be turned down. It stayed on constantly. The only was to cool the room down was to open the freezer door to the fridge and hope that cooled the room down a degree or two....enough so that you wouldnt sweat while u... read more
Business response:
Thank you for being our guest. We're glad to know you were pleased with your spacious room, but we apologize for the inconvenience you had due to the HVAC unit. Please be assured that we have discussed your feedback with our maintenance team to fix the problems you mentioned immediately. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so that they can use it while planning new breakfast offerings. We would like to regain your trust and hope you will give us that opportunity in the ... read more
Waited to check in - no toilet tissue in room and when we called to notify the front desk she said "well, we have some down here" so we had to go get it. Bathroom floor was sticky and the door didn't always stay shut.
Business response:
Thank you for reviewing our hotel. We are sorry for the cleanliness issues you had in your room. We have shared your concerns with our housekeeping team to ensure this does not happen again. Please know fresh linens and towels along with any toiletries are always available at the front desk. We do hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, Hotel Management
Awful place Don’t believe the positive reviews. This place was disgusting. Room smelled like smoke. Laundry room shook the floors and walls. Towels were thin and dirty. Staff was rude and just didn’t care about anything. Hotel is for road workers that partied in the parking lot and in the hallways.
Business response:
Jennifer, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
By far worst hotel we have ever stayed! To start, entered parking lot to find a "party" scene in vehicles & on outside patio. Upon coming up to desk to check in, no one was to be seen anywhere at front desk w/the phones ringing off the hook with no one answering. after waiting about 5-7 minutes, the clerk came out from a closed room, not in any hurry at all &1st appeared to scroll through the missed call log on phone before worrying about addressing us. we go to elevator to go to room-there is a large pile of crumbs in the c... read more
Business response:
Keith, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Ma... read more
Terrible continental breakfast. No housekeeping unless you stay 7 days. Old and dirty - cracker crumbs stayed In the elevator for over three days. Very loud from floor to floor. Or water pressure in shower. Very thin towels. Just the basics!
Business response:
Thank you for the review of our hotel. We sincerely apologize for the difficulties you experienced during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have shared your concerns with the appropriate teams, and we’re taking corrective steps to prevent such situations from happening again. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 3.9 star rating with 2,742 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.