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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was not hot water. I had to take a cold shower.
Business response:
Thank you for reviewing your stay. We are sorry for the issues you had with the lack of hot water in your room. We have addressed this concern, and we hope you will see this as an isolated incident that it was. We hope you will choose us again in the future for a better experience. Sincerely, Hotel Management
Decent stay for reasonable amount
Business response:
Linda, thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our hotel. We appreciate your feedback and hope to welcome you again soon. Sincerely, Hotel Management
The room smelled of stale cigarettes. Was given a bottle of freebreeze to spray myself...still smelled...
Did not like finding roaches in the fridge. Did not like the garbage disposal not working causing the sink to drain slow. Did not like the shower head leaking. Loved the friendliness of the front desk staff.
Business response:
Thank you for being our guest and sharing your feedback online. Although you liked certain aspects of your stay, we apologize for your less than stellar stay. We always work hard in serving our guest better, so your feedback is discussed with the housekeeping and maintenance teams for review and action. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Check-in was busy when I arrived but the clerk on the counter addressed each person as they came in so, while we had to wait a few minutes no one felt ignored. The room was very clean and comfortable with minimal toiletries. I thought I was told there was a continental breakfast but it turned out to be small, packaged muffins, granola bars, instant oatmeal packages and coffee. No milk or protein to be found.
Business response:
Cathy, thank you for posting a review of your stay at Extended Stay America. We're glad to know you liked your well-appointed room and the service you received from our associates. However, we're sorry for not meeting some of your expectations. We have made a note of your feedback regarding our grab-and-go breakfast as we plan any changes to our selections. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
There was no pool They do not except cash They charge $25 plus tax a night for a dog They charge you upfront They tell you your “total“ and then once you’ve paid them they let you know that did not include the “pet fee“ and then charge you again. I watch this happen to multiple people during my stay, including myself
Business response:
Thank you for your feedback. We are sorry for the inconvenience caused due to our pet charges and regret your stay was not a pleasant one. Regarding the charges, if you have any queries please reach out our front desk as our associates will be happy to assist you further in regard to the same matter. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Didnt like a animal charge of 27.00 per pet wont ever stay in a Exstend a Stay again or use Orbitz again because they did not inform me of the charge
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 3.9 star rating with 2,629 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.