This profile has been claimed by the business owner or representative.
Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My stay was fine. I just had an issue when I need new towels. Always had to go down to the front desk and get my own. Getting service late night is almost impossible.Kept having issues with my room keys not working.
Business response:
Sharnae, thank you for evaluating your stay with us. We're glad overall you had a pleasant time with us, but we're sorry for the difficulties you encountered with your keys and for the inconvenience you had due to our hotel policy. Please be assured that we have discussed your feedback with our maintenance team to fix the problem immediately. Also, know our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Tow... read more
I love it. The room was big and I enjoyed everything about the room.
Business response:
Thank you for evaluating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted to know how happy you were with your well-appointed room. We appreciate your business and hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management
ALL NOTHING SPECIAL BREAKFAST WAS NOT GOOD, BUT COFFEE WAS GREAT
Business response:
Although you liked the coffee we served, we are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
Ni r clean good location nice eats close to mall !
Business response:
Thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management
Great family stay We enjoyed our stay, the location seemed to be newer . The upgraded to the decor and hotel are very nice. Only wish was that they offered a little more than a breakfast muffin and coffee. Overall very satisfied!
Business response:
Thank you for sharing your wonderful experience at Extended Stay America. We are delighted to know you were impressed with the ambiance of our hotel and that you enjoyed our location. We appreciate your feedback and hope to have the opportunity to host you again during a future visit. Sincerely, Hotel Management
It was very nice and very clean plus it had the things that we needed.
Business response:
Thank you for choosing Extended Stay America and for the nice review. We are thrilled to know our hotel met your expectations and you had an overall great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Water in shower was not hot was barely warm A person who mitted suicide by jumping on the hood of our car customer response from hotel was we are not responsible
Business response:
Dear Guest, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 4.5 star rating with 1,947 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.