Extended Stay America - Rock Hill

Business response:

Thank you for being our guest. Although you were impressed with our courteous associates and liked your well-kept room, we are sorry for the inconvenience you had. Your feedback has been discussed with the appropriate team to improve our future guests’ experiences. We hope the positive aspects of your visit will bring you all back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. We are glad to read you had an overall pleasant visit and that our location was perfect for your needs. However, we are sorry for not meeting all of your expectations. We value your feedback as it will help us improve our facilities moving forward. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management 

Business response:

We are delighted to read this was your second stay with us. That's the highest praise we could ever receive from you. Thank you also for letting us know how satisfied you were with our facilities. Thank you for recommending Extended Stay America. Please come see us the next time you are in our area. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're glad you were impressed with the service provided by our staff, but we're sorry for the noise you experienced from the interstate. Please know our front desk is available to resolve issues, so we regret we were not aware of the problem, as we would have been happy to try and fix the issue or move you to another room. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We're glad overall you had a pleasant time with us, but we're sorry for your disappointment with the in-suite amenities. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. Hairdryers are available and complimentary at the front desk at any time. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel... read more

Business response:

Thank you for reviewing your hotel. We're sorry for the disappointment with some additional charges. Please know our front desk staff is available 24/7 to assist with this type of problem, so please reach out to us if you have any query regarding your bill. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Please accept our sincere thanks for reviewing your stay at Extended Stay America. We are delighted to read that our well-kept room, hospitality, and location made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management 

Business response:

Melissa, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management