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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was clean which was good. However the refrigerator did not work and the place was very noisy with people yelling and screaming until 3:00 in the morning. I am pretty sure I will not be using it again.
Business response:
Thank you for staying with us and reviewing your experience. Although you liked the cleanliness of your room, we are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest.We aresorry your sleep was disrupted by noise from other guests of the hotel. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
parking lot no suitable if you have a small trailer Breakfast is only grits or oats packages and granola bars Rooms are very spacious and clean
Business response:
Thank you for being our guest at Extended Stay America. We're so glad to read you had an enjoyable stay and that you found your room to be comfortable. We value your feedback as it will help us improve our facilities moving forward. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
Room located on ground floor near lobby and elevator was very noisy.
Business response:
Thank you for being our guest. Although you had an overall pleasant stay, we are sorry for the noise issue you encountered. Should you stay with us again please request a room in the quietest area of the building, and we'll do our best to honor your request. Sincerely, Hotel Management
Clerk was kind and helpful. Having a kitchen in the room was nice. I emptied my cooler into the fridge and refroze my ice block. Bed was comfy. There were sticky spots on the floors that I had to clean up. It was kind of loud, could hear people on their phones but all quieted by 10. All in all, I slept well and am satisfied.
Business response:
Thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
The general cleanliness was not good. Many pizza boxes and take out bag left on a table in the hallway that were left there overnight and into the next day until about 4 pm. General room cleanliness was not great - OK, but not great, when you look behind chairs or tables, the vacuum around, but not behind or underneath. Bathroom was OK, but found a stained towel and there were make-up smear marks left on the wall.
Business response:
Owen, thank you for being our guest. We are sorry for the cleanliness issues you encountered and that ruined your stay with us. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing us and for rating your experience. We regret to have missed the opportunity to provide you with a perfect stay. We hope you will give us another chance to prove that we are committed to providing an exceptional visit to each of our guests. Sincerely, Hotel Management
Nice area clean good eats quiet area convenient location
Business response:
Thank you for sharing your experience at Extended Stay America. It is a pleasure to know you liked our convenient location close to many eateries and shopping venues and that you had an excellent stay. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Clean, nice size rooms. Convenient with a dog. I thought it advertised some kind of breakfast. Oatmeal and grits aren't exactly breakfast.
Business response:
Thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and the pet-friendly policy. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 3.9 star rating with 2,629 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.