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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Comfortable Love it
Business response:
Griffin, we are glad you enjoyed your time with us. Thank you for the review, and we look forward to your next visit so that we can provide you with an even better experience. Sincerely, Hotel Management
Not an extended stay for us. Located next to I-77 so close, but noisy. Staff was very friendly and helped relocate us from first room which was unacceptable ( broken AC unit, not cleaned and smelled of cigarettes). Beds were great and huge rooms. No glassware or utensils, but available at front desk. Seriously, ask for a glass? Breakfast was grab and go- bad coffee and muffin/ protein bar. Overall I was disappointed after a long drive. But the staff were friendly and helpful. You get what you pay for!
Business response:
Ken, thank you for reviewing your stay. We are pleased to know you liked our associates and your room. However, we are sorry you were unhappy with our breakfast offerings and regret the inconvenience you had with our hotel policy. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, your review has been shared with our brand leaders to determine new breakfast choices. We hope to have ... read more
Great stay at a great rate! I chose this hotel because of it's location to the interstate, local restaurants, and proximity to my meeting. The room rate was a bonus. Great stay at a great rate.
Business response:
Jeremy, thank you for staying at Extended Stay America. We are glad to know you were impressed with our ideal location and that you found us to be a great value. Thank you again for the great review. We hope to be your first choice every time you visit this area. Sincerely, Hotel Management
The property was great it eas clean staff was very helogul and friendly. The only concern was security i was given a key to my room but the room eas occupied but an unknown person who wasnt suppose to be in the room. And there were guys knocking on my door only yo have the wrong room.
Business response:
Thank you for taking the time to post a review. We are sorry for the service issue you encountered and regret the inconvenience it caused. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
SUPER EXCELLENT HOTEL FOR THE MONEY The hotel was very very clean, could tell it was brand new. The staff was very nice. The one major downfall was the breakfast, it was what they call “grab and go breakfast “ and it really sucked. They had like muffins and oatmeal and snack bars that was it. Overall I’d give this hotel a 8.5 out 10.
Business response:
Griffin, thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed our well-kept property and were happy with our affordable rates. Also, we will share your feedback with our Brand Leaders to determine new breakfast offerings. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
It was a great hotel for a great price!
Business response:
Jerica, thank you for choosing Extended Stay America and for the wonderful feedback. We are thrilled to know we met all your expectations and that you found us to be a great value. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Nice enough room and staff was very pleasant. However both times we have stayed here our within the last year, our room had significant obvious maintenance issues that had not been fixed. Once it was the bathroom/closet door and this time the blind on the only window did not go all the way down and would not go up. Also the entire hotel was having hot water problems so you never knew if you would have hot water or not. In addition, we were awakened at 1:30am and 4am by ridiculously loud noises on the floor above us.
Business response:
Dale, we hate losing our loyal guests and are extremely sorry for letting you down during the last two visits. We also apologize for the lack of communication from our side. Please be assured we have taken your comments seriously and have shared it with the maintenance staff to review and rectify the issues immediately. Also, we wish we would have known about the noise issue as we would have done our best to ensure you are comfortable. Please consider a return visit to our hotel so that we can provide you with a better stay ... read more
Hallways were dirty, room ok
Business response:
Warren, thank you for staying at Extended Stay America. We are pleased to know you had an overall pleasant time, but we are sorry for the cleanliness issue you encountered. We appreciate your feedback and hope to see you back soon. Sincerely, Hotel Management
Great stay. 🎄 Staying in town for the holidays. Visiting family and friends.
Business response:
Richard, thank you for the great review! It is always exciting to know that we met all your expectations and we are glad you enjoyed your stay. It was our pleasure serving you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 4.5 star rating with 1,845 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.