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Extended Stay America - Rockford - I-90
- Hotels
- Rockford, IL
About this business
Location details
653 Clark Dr., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very good value. Room was very clean. Very nice room at a very reasonable rate. The room was very clean. Beds were comfortable. Very quiet. Furnishings were a little tired but the bed was firm and comfortable. Good security. After 10:00 p.m., access to building is only with a room key or buzzing front desk.
My stay was great! Check in was not the best as I was a late check in and didn’t know I would have to call 3 times and wait 20 minutes before the attendant came to check me in. Other than that, the stay was fine.
Business response:
Dear Guest, We’re sorry for the difficulty you experienced during check-in, especially having to call multiple times and wait for assistance so late in the evening. That delay is not the level of responsiveness we aim to provide, and we understand how frustrating it must have felt after a long day. We’re glad to know the remainder of your visit was comfortable, and we appreciate you letting us know. Your comments have been shared with the appropriate team to ensure greater consistency and improved communication, so guests ar... read more
Room and continetal breakfast
Business response:
Dear Guest, Thank you for taking a moment to share your thoughts with us. We’re sorry to hear that your visit fell short of your expectations, particularly regarding the room and breakfast, as we understand how important both are to a comfortable start to the day. We apologize for these disappointments and appreciate you bringing them to our attention. Your comments will be reviewed with our team to help ensure a smoother guest experience moving forward. We hope you will consider giving us another opportunity to provide you ... read more
First room I was checked in to, the air conditioning didn't work. Went right back downstairs to get a new room and asked for a new room. Also asked about bed bugs and the desk clerk proudly announced that it had been almost two months since they had found any. I cancelled my reservation and got out of there. The lobby and elevator were dirty and the room stunk. Would not recommend.
Just not the standard for even the area the hotel is in
Save yourself the trouble and do not book here. **Extended Stay Hotel Review** I recently had a stay at an Extended Stay Hotel, and I must say it was a disappointing experience. While I appreciated that they accommodated a very late-night check-in, the state of the room and hotel left much to be desired. Upon entering my room, I was immediately struck by how dirty everything was. The cleanliness was severely lacking, and it made the space feel gross and uninviting. I found myself laying down towels just to feel comfortable e... read more
Gross Hotel was disgusting! Blood on the sheets and everything dirty. We’re checked out within 5 minutes of checking in and went to another hotel. The staff was nice and understanding. They informed me that I was not supposed to be given that room, offered me a free stay voucher and gave me a refund.
Business response:
Dear Guest,Thank you for your feedback. We sincerely apologize for the condition of the room you were assigned, as this does not reflect the high standards we aim to provide. We understand how upsetting this experience must have been and are glad our team was able to assist in resolving the situation. Your comments have been shared with our team for immediate review. We hope you will consider giving us another opportunity to provide you with a more comfortable and pleasant stay in the future.Sincerely,Hotel Management
This room had garbage under the bed and bathroom was musty and dusty.
Business response:
Dear Guest, Thank you for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concern you described with your suite's cleanliness and upkeep. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to assist you. Please revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel ... read more
Frequently asked questions about Extended Stay America - Rockford - I-90
How is Extended Stay America - Rockford - I-90 rated?
Extended Stay America - Rockford - I-90 has a 3.9 star rating with 1,688 reviews.
When is Extended Stay America - Rockford - I-90 open?
Extended Stay America - Rockford - I-90 is open now. It will close tomorrow at 12:00 a.m.