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Extended Stay America - Rockford - I-90
- Hotels
- Rockford, IL
About this business
Location details
653 Clark Dr., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled bad. The plumbing was broken and water was shooting up from the pipe connecting the showerhead and up from the sink. The hotel was next to a strip club. The staff was very friendly to me and apologized for an overbooking problem. I actually stayed at a sister Extended Stay America just down the street.
Business response:
Thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Ok hotel way overpriced Clean rooms, no breakfast bar, pool or exercise room. Very misleading. Very disappointed.
Business response:
Thank you for your review. We are sorry to read our accommodations did not provide the value for which you were hoping and regret your disappointment with our grab-and-go breakfast and pool not being available during your visit due to the current circumstances. We do keep updated information on our hotel's website so our guests can be aware of what we currently offer. We hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management
Guests There was not a ice machine. Never been to a hotel with not one. Big inconvenience are window was not locked and took a lot of power to make it lock which made me feel very insecure about staying there especially on the first floor. No extra pillows. And room temp could not at all get right.
Business response:
Desiree, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The room I had didn’t have hot water. The fire alarm went off from a false alarm and overall my room smelled a little like a dog.
Business response:
Thank you for being our guest. We are sorry for the disappointing stay and for the inconvenience you experienced due to the noise of the fire alarm. We also apologize for the housekeeping and maintenance issue you encountered during your stay. We will share your concerns with the appropriate teams to ensure a better experience going forward. We understand your frustration and hope you will reconsider staying with us again in the future. Sincerely, Hotel Management
Was overbooked and was told at 2:30 am when I arrived to the location.
Business response:
Ramon, we appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The pillow were terrible. The bed was NOT comfortable at all. It was cheap enough but uncomfortable.
Business response:
Thank you for your review. We apologize your suite did not provide the comforts you desired. We will share your valuable comments regarding the bed and pillows with the appropriate team so that they can take the necessary steps to make our future guests experience a better one. We regret the inconvenience and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rockford - I-90
How is Extended Stay America - Rockford - I-90 rated?
Extended Stay America - Rockford - I-90 has a 3.9 star rating with 1,688 reviews.
When is Extended Stay America - Rockford - I-90 open?
Extended Stay America - Rockford - I-90 is open now. It will close tomorrow at 12:00 a.m.