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Extended Stay America - Rockford - I-90
- Hotels
- Rockford, IL
About this business
Location details
653 Clark Dr., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No business room, not even a treadmill, kitchenware missing or defect, heating system dated and very noisy
Business response:
Thank you for your review. We apologize our hotel did not have the type of rooms and facilities you were expecting, and we would like to inform you that our facilities and rooms are stated on our website. We have also shared your comments about the kitchenware and heating system with appropriate members of our team to look into it. We hope you will give us a chance to provide you with the exceptional stay you deserve. Sincerely, Hotel Management
My neighbor hummed and sang all never very very loudly Staff did assist, but it didn’t work. Was awakened to the same thing at 6am
Business response:
Thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise, and this disrupted your sleep. We regret the frustrations you experienced and appreciate your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
Not impressed Desk clerk (Guy) called police on us for laughing too loud. Very sarcastic and rude.
Business response:
Making sure all our guests have a comfortable stay is our highest priority and our staff is trained to make sure of this. We are sorry for your experience here and regret the inconvenience it caused. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I chose this hotel becares of the great price for an overnight. We have our dogs along for this trip. When I got there, the hotel charged me ANOTHER 57.50 for my dogs. I could have stayed at a hotel for 100.- with no pet fee. A good deal turned into a shabby deal. The breakfast that was included was coffee, granola bars, and little dinky muffins. Poor beeakfast provided.
Frequently asked questions about Extended Stay America - Rockford - I-90
How is Extended Stay America - Rockford - I-90 rated?
Extended Stay America - Rockford - I-90 has a 3.9 star rating with 1,688 reviews.
When is Extended Stay America - Rockford - I-90 open?
Extended Stay America - Rockford - I-90 is open now. It will close tomorrow at 12:00 a.m.