Extended Stay America - Sacramento - Arden Way

Business response:

Elizabeth, thank you for your review. That being said, please accept our sincere apologies for the cleanliness issues you encountered while here. We regret failing to provide you the clean and comfortable stay that you deserved. We take these issues very seriously, and steps are already underway with our housekeeping team to ensure this does not happen again. We can absolutely do better, and we hope you will consider giving us the opportunity in the future to prove that to you. Sincerely, Hotel Management 

Business response:

Jason, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

Brenda, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Janet, thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management 

Business response:

It was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you had a comfortable stay and liked the outstanding service provided by the Bianca. We will share your compliments. Thanks for all of your great feedback. We look forward to your next stay! Sincerely, Hotel Management 

Business response:

Drew, thanks for being our guest at Extended Stay America. We are delighted to read you were impressed with your room and that our location was perfect for your needs. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

We appreciate you for sharing your feedback with us. Although you liked certain aspects of your stay, we apologize for the odor issue which compromised your stay and that our location wasn't appealing to you. Your feedback is shared with our housekeeping team to revisit our deep cleaning process and ensure none of our guests are similarly impacted going forward. Please consider giving us another opportunity to provide you with an improved visit. Sincerely, Hotel Management 

Business response:

Armando, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Brandon, we greatly appreciate your review of Extended Stay America. We are happy to know our staff made your stay so enjoyable. We believe we have the best team in town, and they work hard every day to deliver outstanding service. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management