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Extended Stay America - Sacramento - Arden Way
- Hotels
- Sacramento, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2100 Harvard St., Sacramento, CA, 95815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Odessa, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Business response:
Thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, General Manager
I enjoyed it well. The biggest problem was that a resident set off the smoke detector cooking and no one knew how to turn off the alarm so we had to listen to the blaring alarm for over 10 minutes before the fire truck showed up and turned it off. Not their fault but still put a damper on the visit.
Business response:
We appreciate you staying with us and sharing your review. We are happy to note that your overall visit was pleasant. That being said, please accept our most sincere apologies for the inconvenience of the fire alarm during your stay. We hope this did not deter your overall visit and hope to welcome you back again. Sincerely, General Manager
Room Was Not Ready I tried to check in at 300 pm and was told that the room would not be ready for 20-30 mimutes. After 45 minutes I returned to the check-in desk and the clerk did not know if it was ready or not. She mumbled something about being shorthanded. After confirming that the room was still not ready, I requested ANY room that was ready. So they got me a room with a queen size, even though I had reserved one with a king size. I have yet to see them refund the difference. This is one of the worst Extended Stay faci... read more
Business response:
Russ, thank you for choosing to stay at our hotel. I apologize on behalf of my staff for not having your room ready upon your arrival, and for the inconvenience it caused. We will make sure to share your feedback with the front desk team to avoid such instances moving forward. Thanks again for being our guest, and please give us another opportunity to provide you with a much better experience in the future. Sincerely, General Manager
OUTSTANDING FRIENDLY STAFF!!!
Business response:
Thank you for posting your kind review of Extended Stay America - Sacramento - Arden Way. Our goal is to provide an exceptional experience for each of our guests and we are glad this was your experience. Our entire staff will be pleased to know their efforts are noticed and appreciated. We hope you will stay with us again the next time you visit our area. Sincerely, General Manager
When I arrived at 3:30 room was not ready the didn't work
Business response:
It was a pleasure having you as a guest at our hotel. I am sorry for the inconvenience you experienced at the time of check-in. Your comment in regard to the room has been shared with my Housekeeping and Front desk team to ensure it never happens again. We hope this did not detract your overall pleasant stay. We appreciate your business and hope to have a future opportunity to restore your confidence. Sincerely, General Manager
Close to downtown Sacramento. Bath tub was nasty, it took forever to drain. Initially only got 1 pillow for each full size bed, had to talk to the front desk multiple times to get more pillows.
Business response:
Thank you for staying at our hotel and for taking the time to post a review. We are truly sorry for the problems you encountered with our staff and with the bathtub. We are working to remedy the issues you mentioned so the next time your stay will be absolutely perfect. You are a valued customer and everything we do is aimed at providing you with an excellent experience. Please come back and see us again. Sincerely, General Manager
OUTSTANDING!!! Greatest staff I have ever come across ever!! I have stayed at many places around the world... At even the top rated hotels including Luxury Penthouse Suites.. The staff and management here are TRULY THE BEST OF THE BEST!!! This will now be my #1 choice for the Sacramento area.
Business response:
Thank you for reviewing your stay at Extended Stay America - Sacramento - Arden Way. We appreciate your kind comments about our hotel, most especially about our staff. We make every effort to provide service that is above and beyond your expectations so we are pleased to see that you loved your stay. We look forward to sharing your comments with our team and look forward to serving you soon! Sincerely, General Manager
website info incorrect I believe the website says that there is utensils and pots and pans for the kitchen area and there is not it also stated that there is a coffee pot in the room there is not otherwise it was a good stay other than those things the room could have been cleaner and the bathroom needs to be updated also the thermostat is hard to work but I did have a good stay I do have to say the employees are nice
Business response:
Thank you for staying with us. Although your overall stay was pleasant, we regret the inconvenience you had with the in-suite amenities. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thanks again, we hope to welcome you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Sacramento - Arden Way
How is Extended Stay America - Sacramento - Arden Way rated?
Extended Stay America - Sacramento - Arden Way has a 4.2 star rating with 1,496 reviews.
When is Extended Stay America - Sacramento - Arden Way open?
Extended Stay America - Sacramento - Arden Way is open now. It will close tomorrow at 12:00 a.m.