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Extended Stay America - Sacramento - Arden Way
- Hotels
- Sacramento, CA
About this business
Location details
2100 Harvard St., Sacramento, CA, 95815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mediocre The girl at the front desk barely knew how to do her job. They knew I had a room there early that morning and when it was time for me to check in they put me on the third floor in the back. The breakfast was garbage. No hot food. The WiFi was slow and you have to pay $5.00 to get hi speed. The best thing they have is the kitchenette and the washer and dryer.
Business response:
Thomas, I am terribly sorry about the issues you experienced with your reservation and I also apologize that our grab-and-go breakfast was not to your liking. Your remarks have been shared with our management and the front desk associates in an approach to make any future changes and to improve our property.We would like to encourage you to give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager
Not too bad There really isn't anything close by. When I pulled up to the hotel, there was a few people hanging out in the parking lot, which was concerning. The room was clean and very relaxing. The tv was small. Overall I would be back.
Business response:
We are happy to read that you enjoyed your overall stay with Extended Stay America, but we regret that you did not feel completely secure at times. We take the safety and security of all of our guests very seriously, and have policies and procedures in place to ensure those. We appreciate your feedback and look forward to welcoming you back for another relaxing stay! Sincerely, General Manager
Convienent Came in late. Staff was up and very helpful. I don't know what else you want me to put if you want me to do this review why can't you except just what I put down
Business response:
Linn, thank you for being our guest at Extended Stay America. We are pleased to know you were impressed with our courteous associates and that your stay with us was good. It was a pleasure having you here, and we hope to welcome you back soon. Sincerely, General Manager
Not bad The only thing that caught my attention was the non smoking room smelling like cigarettes. But a lot of other 2-3 star places are like that as well other than that I had a comfortable stay.
Business response:
Thank you for choosing our hotel for your stay. We are sorry for the inconvenience you experienced due to the smoke smell in the room. We have strict policies where we prohibit smoking in some areas so I appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you once again to our hotel. Sincerely, General Manager
Business response:
Jacinto, thank you for your 4-star rating. I am glad you had an overall great visit. We hope to welcome you back soon at Extended Stay America - Sacramento - Arden Way. Sincerely, General Manager
Comfortable but not Glamorous This was our first time at Extended Stay. It was a nice surprise to have the little kitchen. However, folks should know that they need their own dishware & cookware. The place gets a plus because it had a real wooden toilet seat instead of one of those flimsy plastic ones that almost collapse when you sit to put lotion on your feet. It gets a negative because the morning coffee pot was not refilled in a timely manner.
Business response:
Katie, thank you for choosing to stay at Extended Stay America - Sacramento - Arden Way. We are happy to know your stay with us was enjoyable and that you were impressed with our service and facilities. It was good to have you here, and we hope to welcome you back soon. Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America - Sacramento - Arden Way. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
Heartbreak Hotel I walked into the room and it smelled like mold. The neighborhood is creepy also.
Business response:
Vince, I apologize for the odor issue you experienced and that you were unhappy with our neighborhood. We work hard to provide a clean & comfortable environment and I am sorry the smell compromised your experience. I will follow up with my housekeeping team regarding this to ensure we are doing everything possible to minimize the impact. We hope you will consider a return visit so we can make it up to you. Sincerely, General Manager
Bugs The sheets made myself and my daughter really itchy. And we woke up to some bugs running in the bathroom. Really nasty.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Frequently asked questions about Extended Stay America - Sacramento - Arden Way
How is Extended Stay America - Sacramento - Arden Way rated?
Extended Stay America - Sacramento - Arden Way has a 3.2 star rating with 2,661 reviews.
When is Extended Stay America - Sacramento - Arden Way open?
Extended Stay America - Sacramento - Arden Way is open now. It will close tomorrow at 12:00 a.m.