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Extended Stay America - Sacramento - Arden Way
- Hotels
- Sacramento, CA
About this business
Location details
2100 Harvard St., Sacramento, CA, 95815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not too bad We chose this hotel because it was close to Expo center. We stayed one night. The hotel was in an okay area, we felt safe. Beds were comfy. The lady at the front desk was amazing! She was very helpful. Her customer service was on point. Only thing was we did find one tiny cockroach in the bathroom. Not sure it was worth $95 a night but cheaper than a DUI.
Business response:
Tina, thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It's so nice to hear how much you enjoyed your stay, and we are happy you were impressed with our service, our suites and our amenities. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Melanie, thank you for your kind rating of Extended Stay America. It’s great to see our service and facilities were to your satisfaction which made your stay pleasant. We hope you will make us your home again in the future. Sincerely, Hotel Management
Clean hotel near airport Adequate hotel near airport Friendly staff. Shuttle to airport on time. Makes stops at other airport Hotels.
Business response:
Larry, thanks for being our guest. We are happy to read you liked our location which was perfect for your needs and the outstanding service. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Extended Stay means it at this "hotel". Freeway was noisy from my room but very convenient for my travel.. There seemed to be a lot of permanent residents at this hotel, rather than a normal hotel setting. It was more of an apartment building than a hotel, outside my room. Noisy kids in the parking lot and a lot of dogs barking.
Business response:
Thank you for sharing your experience of your visit with us. We're happy to know overall you had a comfortable time, but we're sorry you were disturbed due to noise. Should you have informed us this while you were staying with us, our front desk personnel would have been happy to move you to another room of your choice. Nevertheless, we assured you a peaceful stay the next time you will be with us. We hope you will choose us again so that we can serve you better. Sincerely, General Manager
Business response:
Thank you for staying at Extended Stay America. We are glad to know you enjoyed your stay thoroughly. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
Mediocre The girl at the front desk barely knew how to do her job. They knew I had a room there early that morning and when it was time for me to check in they put me on the third floor in the back. The breakfast was garbage. No hot food. The WiFi was slow and you have to pay $5.00 to get hi speed. The best thing they have is the kitchenette and the washer and dryer.
Business response:
Thomas, I am terribly sorry about the issues you experienced with your reservation and I also apologize that our grab-and-go breakfast was not to your liking. Your remarks have been shared with our management and the front desk associates in an approach to make any future changes and to improve our property.We would like to encourage you to give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager
Not too bad There really isn't anything close by. When I pulled up to the hotel, there was a few people hanging out in the parking lot, which was concerning. The room was clean and very relaxing. The tv was small. Overall I would be back.
Business response:
We are happy to read that you enjoyed your overall stay with Extended Stay America, but we regret that you did not feel completely secure at times. We take the safety and security of all of our guests very seriously, and have policies and procedures in place to ensure those. We appreciate your feedback and look forward to welcoming you back for another relaxing stay! Sincerely, General Manager
Convienent Came in late. Staff was up and very helpful. I don't know what else you want me to put if you want me to do this review why can't you except just what I put down
Business response:
Linn, thank you for being our guest at Extended Stay America. We are pleased to know you were impressed with our courteous associates and that your stay with us was good. It was a pleasure having you here, and we hope to welcome you back soon. Sincerely, General Manager
Not bad The only thing that caught my attention was the non smoking room smelling like cigarettes. But a lot of other 2-3 star places are like that as well other than that I had a comfortable stay.
Business response:
Thank you for choosing our hotel for your stay. We are sorry for the inconvenience you experienced due to the smoke smell in the room. We have strict policies where we prohibit smoking in some areas so I appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you once again to our hotel. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Sacramento - Arden Way
How is Extended Stay America - Sacramento - Arden Way rated?
Extended Stay America - Sacramento - Arden Way has a 3.2 star rating with 2,677 reviews.
When is Extended Stay America - Sacramento - Arden Way open?
Extended Stay America - Sacramento - Arden Way is open now. It will close tomorrow at 12:00 a.m.