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Extended Stay America - Sacramento - Arden Way
- Hotels
- Sacramento, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2100 Harvard St., Sacramento, CA, 95815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A NOISEY NIGHT ON ARDEN WAY I stayed here last year and it was fabulous. Close to dining, shopping, and my business appointments. This year, however, displaced families were being housed in the wing I stayed in. These folks were placed there by local social services. They were up most of the night going in and out banging doors and making racket. It's a shame the amount of abuse the facility is taking with these folks trashing it. Management needs to rethink their strategy for the future.
Business response:
Mike, thank you for returning to Extended Stay America - Sacramento - Arden Way. We are glad to know our location was convenient to your needs. However, I am sorry your sleep was disturbed by the noise from nearby guests. Our front desk is available to resolve issues, and I'm sorry we were not aware of the noise problem as we would have been happy to try and resolve this or move you to another suite. We hope you will return as we would love to provide you with a better experience in the future. Sincerely, General Manager
Good location. The lady at the front desk was friendly. If you need a place just to spend the night. This is it. Nothing fancy, they have refrigerator, microwave and stove. They offer breakfast that you can take on the go. Easy access to the freeway.
Business response:
Thank you for reviewing your stay at our hotel. We are pleased to know our location worked well for you and that you were impressed with the service provided by our Front Desk associates. We appreciate your business and hope to have the opportunity to serve you again in the near future. Sincerely, General Manager
Business response:
Curtis, thank you for being our guest at Extended Stay America - Sacramento - Arden Way. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your nice rating. Please come back and see us again soon. Sincerely, General Manager
If low expectations, good choose I stayed at this hotel while at a conference for a couple days. Hotel facilities were clean, and met my needs for this stay, but things are at a bare minimum. There are kitchens in the rooms which is a bonus if you want to cook during your stay and free basic internet, but don't look for any other extras, like pool, fitness center, concierge, or coffeemaker. Most of the residents seem to be staying for a long time as opposed to being on a vacation, so this creates a different type of atmosphe... read more
Business response:
Joe, thank you for being a guest at our hotel. We are pleased you enjoyed your overall stay and were impressed with our clean and well-kept property. Please know, our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Kitchenware for your room is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, and we will be s... read more
Business response:
Odessa, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Business response:
Thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, General Manager
I enjoyed it well. The biggest problem was that a resident set off the smoke detector cooking and no one knew how to turn off the alarm so we had to listen to the blaring alarm for over 10 minutes before the fire truck showed up and turned it off. Not their fault but still put a damper on the visit.
Business response:
We appreciate you staying with us and sharing your review. We are happy to note that your overall visit was pleasant. That being said, please accept our most sincere apologies for the inconvenience of the fire alarm during your stay. We hope this did not deter your overall visit and hope to welcome you back again. Sincerely, General Manager
Room Was Not Ready I tried to check in at 300 pm and was told that the room would not be ready for 20-30 mimutes. After 45 minutes I returned to the check-in desk and the clerk did not know if it was ready or not. She mumbled something about being shorthanded. After confirming that the room was still not ready, I requested ANY room that was ready. So they got me a room with a queen size, even though I had reserved one with a king size. I have yet to see them refund the difference. This is one of the worst Extended Stay faci... read more
Business response:
Russ, thank you for choosing to stay at our hotel. I apologize on behalf of my staff for not having your room ready upon your arrival, and for the inconvenience it caused. We will make sure to share your feedback with the front desk team to avoid such instances moving forward. Thanks again for being our guest, and please give us another opportunity to provide you with a much better experience in the future. Sincerely, General Manager
OUTSTANDING FRIENDLY STAFF!!!
Business response:
Thank you for posting your kind review of Extended Stay America - Sacramento - Arden Way. Our goal is to provide an exceptional experience for each of our guests and we are glad this was your experience. Our entire staff will be pleased to know their efforts are noticed and appreciated. We hope you will stay with us again the next time you visit our area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Sacramento - Arden Way
How is Extended Stay America - Sacramento - Arden Way rated?
Extended Stay America - Sacramento - Arden Way has a 4.2 star rating with 1,575 reviews.
When is Extended Stay America - Sacramento - Arden Way open?
Extended Stay America - Sacramento - Arden Way is open now. It will close tomorrow at 12:00 a.m.