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Extended Stay America - Sacramento - Arden Way
- Hotels
- Sacramento, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2100 Harvard St., Sacramento, CA, 95815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Average stay Average stay. The front desk personnel are outstanding. They're very friendly, helpful, and attempt to accommodate you. They do have a plumbing issue in 236. I assumed water was left on the ground due to the cleaning lady. However, it was coming from the toilet. Disgusting. There's no way housekeeping wouldn't have noticed it.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will make sure we are thoroughly inspecting rooms prior to guest arrivals to ensure that everything is functioning properly. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Great Stay Nice little kitchen area but be aware that you have to ask the front desk for pretty much everything (spoons, cups, coffee maker, hair dryer, etc). Breakfast is terrible...granola bars and coffee but this is to be expected at an 'extended stay' hotel where you're expected to prepare your own food. Front desk had great customer service! Area was a little sketchy with lots of homeless around and with signs everywhere around the parking lots to bring all items into the room and to not leave anything in your car. Room... read more
Business response:
Thank you so much for sharing your experience with us. Please accept our apologies that our amenities were not to your expectations. In response to your feedback, we will make sure we are frequently walking our property as well as clearly communicating our amenities. Still, I am glad you had a great stay overall and enjoyed our friendly customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Always willing to work with you. Booked the room for 2 nights and arrived extremely late (check in is at 3pm I arrived at 4am) they had no problem with me arriving late and checking in at 4am. Got my keys and my room was clean and live able. Nice kitchen area with a full size fridge and decent shower/water pressure. Would recommend to anyone looking to stay a bit out of down town Sacramento and the hotel is right off the freeway.
Business response:
Thank you for taking the time to write a review of your stay. I am so pleased to read that our staff provided you with exceptional customer service and that you enjoyed our comfortable accommodations. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Non-smoking comfort Excellent in all respects. Natalie the Check-in was outstanding and helpful. Great bed.
Business response:
Thank you so much for posting a review of our property. I truly appreciate your comments regarding our comfortable rooms and friendly customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
They gave us 1 bed instead of 2 the roll away helped just a little!! Made things right and thats want counts!!
Business response:
Thank you so much for sharing your experience with us. Please accept our apologies that we were unable to accommodate your original room request. Still, I am so pleased to read that we were able to quickly resolve the issue and provide you with a comfortable stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Arden Sac One night on business here. Best features is that it is close to the freeway and it offered a kitchenette to cook a hot meal. Check in was slow due to bogging computers and there is construction being done to hotel so noise began early. Staff was nice but frazzled.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies for the inconveniences you experienced. Still, we are glad to know that you had a positive stay overall and enjoyed our fully equipped kitchens. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
HOTEL STAFF NICE BUT FIRST IMPRESSION THEY CAME OFF A BIT STANDOFFISH.
Good hotel while being environmental and user cons The hotel stay was great overall. Just one lamp was not working. Good to have to option to request additional towels at the front desk as well as the cooking utensils too. Wish the water was unlimited hot water because my wife was not so happy having to cut her shower short. We recommend this hotel to those who are couples or families.
Frequently asked questions about Extended Stay America - Sacramento - Arden Way
How is Extended Stay America - Sacramento - Arden Way rated?
Extended Stay America - Sacramento - Arden Way has a 4.2 star rating with 1,496 reviews.
When is Extended Stay America - Sacramento - Arden Way open?
Extended Stay America - Sacramento - Arden Way is open now. It will close tomorrow at 12:00 a.m.